Prevx RC 3.0.4.200

Thank you for the scan log We've reproduced the issue and will have it fixed in the next build. In the meantime, it looks like SafeOnline is again incompatible with Sandboxie on at least some systems... but we will have this fixed shortly

 

I suspect this is our good friend Sarah again... I'll look deeper into the details I found from the remote session to see if we can avoid the incompatibility at a lower level and let you know as soon as we have a new test ready

 

do you think the problem is the online safe modul. at the time i have the crash, i wasn't in the internet. at this morning i have an automatic scan and no crash. the problem is not jaws and scan if you need a closer look, i'm here!

 

The installation is always with administrative privileges.
If you say that the autorun command is not usually used I will not worry about that. I thought it was always used.
The accounts are administration ones and my system is windows XP SP3.

 

Joe,
Have turned browser protection down to "High" - no difference, but as all the programs set to Run Safer in OA are now running without Admin privileges I can live without the green border. The fact that they were running Admin was my main concern.

The ActiveX warnings are coming from OA (see screenshot taken with Prevx off the machine). With Prevx on board I do not see that warning and the game runs without problems.
Will try a few more things and report back.
Edit; forgot to attach screenshot, see next post

 

Hi.

I had a serious problem once I've installed this new RC one at Windows 7 (which was downloaded from Microsoft Technet) with NAV 2010 and Appguard. I could not even access to the Acronis True Image Home (TrueImage2009.9769_s_kr) when I reboot it thru the relevant CD in order to roll it back. It happened with the BOSD out of the blue when to begin a full and deep scan by Norton Antivirus 2010, and the rebooting paused.

I thus intend to reinstall the Windows. All those security programs above are proper ones not trials. Besides I just notified the Prevx customer service of this case.

Perhaps I got a sense that the Prevx RC is getting onto the stand-alone security program, or more precisely the one with no coordination of other antivirus software.

 

Screenshot for my previous post

 

is it normal, i scan a file by Context menu and i can not see this file in the logfile?

 

Those login problems I had have been fixed
Good job ^^

 

Where would I upload a sample missed by PrevX?

 

report@prevxresearch.com

pack the undetected file in a password protected RAR or 7z archive and use this password: 'infected' (without quotes)
Note: ZIP archives will be rejected by the mail server

 

This is correct, in many cases the right click scan does not add them to the scan log - if you want a file to always appear in the log, it is most reliable to put the file on your desktop and scan from there.

The reason for this is that the scan log would get filled with a lot of extra entries currently, but we are working on a new engine design for better integration of the right click/custom/full/deep scans which probably won't make it into the first release of SafeOnline but will come in one of the next updates

.... more to come on that later, however

 

Good to know, thanks Could you try one more thing: can you turn down protection to Medium for both HTTP and HTTPS and see if that let's OA through?

Thanks!

 

Hello,
Thank you for the information and sorry for the inconvenience - our goal is still full compatibility with other security software but you seem to have encountered some incompatibility. Could you please send any minidump file from c:\windows\minidumps\ to report@prevxresearch.com to see if we can find the problem from there? Prevx wouldn't affect a bootup CD so that may be an unrelated problem occurring at the same time, but the minidump should definitely allow us to find additional information on it

 

the file was at the desktop

 

Still no green border Joe.
However I noticed earlier that the Web Sites page in OA does not record the web sites visited if Prevx is installed. This works in conjunction with Web Shield which is neutralised when running Sandboxie and it appears to be affected the same way by Prevx. It doesn't make any difference if I disable Browser Security, nor if I disable Prevx from the "Remove Protection" option as well as turning off Browser Security, the only way to enable the OA Web Shield is to remove Prevx from the system. With Sandboxie it is sufficient to simply suspend Sandboxie to get the Web Shield to Work.
Hope that is of some help; as I mentioned previously as long as the browsers are not running with Admin privileges while using Prevx the missing green border is a minor point.

 

Can't make a Desktop Icon Via Basic Configuration > Check Create a Desktop Shortcut and Click Save Changes Win 7 RTM 32bit!

I can do it via Start Menu > All Programs > Prevx Folder > Prevx and Right click and send to desktop!

TH

Edit: For some reason it works now lol

 

Thanks for the prompt response (couldn't ask for better support!)

Testing on various platforms I have encountered a problem w/SafeOnline and Chrome on XP SP3. Prevx is unable to reliably resolve Host Name and IP address. In most cases it simply displays 'unknown' but on occation it shows google.com after I have navigated to another site. Prevx operates normally with IE7 on this box.

Let me know what I need to capture (and how to do it) to help you diagnose.

 

I just installed the beta version and found out it is not compatible with Shadow Defender, when I went into 'shadow mode' none of my browsers would open.

Uninstall Prevx beta and browsers run again.

I am ruunning Online Armor, Sandboxie and Shadow Defender. Windows XP SP-3.

 

Hi Joe,

I am up to something here and sorry for the troubles with sarah.dll & co!
Remember? I told you when you were suspecting the Fritz!Protect firewall (which ist part of Fritz!DSL wich is software 'suite' for Fritz!Box router manufactured by AVM) causing Prevx RC troubles (no 'internet' all of a sudden) that I had no problems with this firewall and public version of Prevx.

That was misinformation, sorry!

What I had not in mind when chatting with you: The same day or the day before I had upgraded after a very long time without any trouble ('never change a running system!' ) from Fritz!DSL 2.04.02 to 2.04.03.

Just because I was bored or something. It's always the same with us update junkies.

Today I had so many strange problems here with Prevx public build or without, with Avira Premium etc. .. that I remembered that mentioned 'upgrade'. - I am convinced now that this new Fritz!DSL version is buggy as hell (btw: twice I had an strange error from that program right after installing Avira) and is the cause for all the (firewall) trouble you saw during our recent remote maintenance session.

Yes, hypothetically it could have been that something in registry was damaged during my rampage and your wizardry and at least one key I had to change regarding my friend Dr. Watson but anyway I have no backup (next time will set at least restore point before letting Joe in if not doing a whole backup of c:\ *g*) and I am now quite sure it is not a problem with my registry but with Sarah ... that little [censored]! Exactly as you thought!

I am running now the old version again which I had no trouble with for many month and of course Prevx public build now is also behaving fine again. No problems so far. Unfortunately I don't have Prevx build 202 anymore so I cannot test this build again under new circumstances.

But I hope you are not losing any more time due to Fritz!DSL 02.04.03. AVM doesn't seem to support their software with necessary priority - that is for month or years and it's a shame because I like that software very much when it's not causing such troubles. As I noticed other users have massive problems with this Fritz!DSL build too and again .. I am sorry that this has wasted so much of your/our time. - Just had forgotten this upgrade which is in fact more a really bad downgrade.

I will watch what is going on here and maybe the next Prevx RC is working just fine as it should when Sarah isn't messing all up. We'll see.

And to others using Fritz!DSL: If you can stay away from 02.04.03 or you probably won't have much fun with Prevx for example or at all! - If you need XP 32bit 02.04.02 (it's not available at AVM homepage) just let me know via PM or pester AVM until they do their homework.

 

The issue appears to be with UAC - we've made a few changes to this now and it should be actually corrected in the next release

Thanks for the report!

 

Hello,
We have reproduced the "Unknown"/incorrect data on Chrome on XP SP2 and XP SP3 and will have it fixed in the next update.

Thank you for the information!

 

I think we may end up implementing some mildly more cruel protection against sarah.dll's issues I'll let you know as soon as we have something definitive (probably after the next test release) to see if that fixes it

 

Hello,
We've corrected an incompatibility with Sandboxie which will be released in the next test version but will still do further testing specifically with Shadow Defender and report back with what we find.

Thank you for the information!

 

Hey Joe.

I have a question:

Will PrevX 3.5 be compatible with Iron browser? It is chrome without google stuff...