Prevx license won't install.

Being that this application is cloud based technology, the clients software license most likely is not stored on the clients computer.
The clients software license most likely is stored on the Prevx Server along with an MachineID, in other words:
Prevx License Key + Client MachineID = Activation.....PrevxHelp, correct me if I am wrong.


HKEY1952

 

Thanks HKEY1952.

Interesting information.

I think I will try Spyware Terminator instead.

I'm going to uninstall Prevx and perhaps try it later, or not.

I'll give it 1 star on cnet.

Cheers.

 

Did you download Prevx from CNET?
If you did that might be your problem.
One should always download and purchase the Installer from the Orginal Venders Web Site

Download Prevx Installer from Prevx:
http://info.prevx.com/downloadprevx.asp


HKEY1952

 

I downloaded from Prevx.

The latest isn't available on cnet.

3.0.4.183.

 

I'm finished with Prevx for now.

I'm going to try Spyware Terminator.

And perhaps Iobit 360 Security Pro.

Thanks everyone.

 

You made 18 posts in a mere 5 hours of membership on the forum and "Joe" didn't happen to login during that 5 hour period. Are you really a person that bought Prevx, or are you a troll for a competitor that decided to post your heart out at this forum in a brief period and then decide you couldn't stand the delay anymore?

 

That is fine, that is your prerogative, however, please think twice before Publicly Posting Software Ratings for Prevx or any other Software Vender.
Most problems encountered with software are the results of client computers configuration problems, or the client mistakenly configuring something wrong.
Here at Wilders Security Forums, members have donated their time to you in thirty plus Posts.....Please take that into consideration also when Publicly Posting Ratings.


HKEY1952

 

Could have not said it better myself!

Cheers,

TH

 

Yes, that's a good point.

Thanks for your help.

PS, I'm not the biggest fan of cloud based technology.

But, who knows, things change.

 

I see this is your first Post timjohn1.....So welcome to Wilders Security Forums.....


HKEY1952



EDIT: Corrected misspelled members name

 

No, I've also been logged on to http://info.prevx.com/service.asp for about 10 hours, waiting for a reply to my question.

 

Nor am I an fan of Cloud Based Technology, at least not completely.....
I'll tell ya.....at first I totally rejected the idea of cloud technology, why, because I did not understand the concept, however,
after reading the Prevx Forum over and over again, and having an one-on-one conversation with PrevxHelp, I gained knowledge of the concept behind cloud technology.
Cloud Technology is definitely the wave of the future, and Prevx is definitely on top of the heap.....should I ever go all the way and commit to cloud technology.....
Prevx will be the choice of security software.....


HKEY1952

 

I have never used that contact for technical support.

I have asked my questions in the Prevx forums here at Wilders, because I much prefer it that way.

I have always received prompt and friendly service from Joe (PrevxHelp).

He must be indisposed at the moment, but I am sure he will be able to help when he checks back to this thread. Patience is a virtue.

 

Hey.....crap happens.....perhaps there are technical problems somewhere on the Prevx end.....
I'll tell ya, I have never observed or experienced such professional technical responses anywhere other than here on the Wilders Security Forums.
PrevxHelp (Joe) is to be commended and appreciated for his talent and knowledge to respond in an intellectual and professional manner. PrevxHelp (Joe's) knowledge
of the inner workings of the Prevx Security Software are overwhelmingly impressionable, and in my opinion PrevxJoe is one of the most valuable assets for Prevx.

I believe that we are going to have to start referring to PrevxHelp (Joe) as PrevxJoe


HKEY1952

 

Hi Jacemace,

We're all awake and in the office in the UK now, so I apologise for our delayed response

I've had a quick look in our support system, and can see one of our representatives answered your query this morning (we responded in 10 hours and 6 minutes by the way). We can't find a license key under your details (name, email address, etc), therefore if you would be able to provide this (either through the support interface, or to me here via PM), then we will be able to investigate what is going wrong.

I would assume at this point you are either applying an expired license key, OR you are applying a "Detection Only" license key (as provided through our business malware monitor service). This means the license would be "accepted", but you don't actually get the cleanup or removal modules activated.

Any further information would help us diagnose any issue

 

The only technical problem we had was the periodic need for sleep. Our systems are automated but we have yet to master the ability to go without sleep for days on end

Thank you

To jacemace: I believe PrevxWebDesigner is correct - you are most likely using a Business license which only provides malware detection for testing our "Malware Monitor" in a business environment. You cannot simply copy the program files across from one computer to another - you need to use the license applet within the program to register your license (and yes, there is indeed only one program file We've completely re-engineered the software from the ground up in Prevx 3.0).

Let me know if you have any further questions and sorry for the delayed response