Popup saying "NOD32 Kernel Service has encountered a problem and needs to close."

Discussion in 'NOD32 version 2 Forum' started by Kenr, Oct 23, 2009.

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  1. Kenr
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    Kenr Registered Member

    In the last few days I've suddenly been getting a popup that says "NOD32 Kernel Service has encountered a problem and needs to close." When I close the popup, nothing happens and NOD32 appears to keep running. Anyone know what this is all about? I have version 2.7, running under Windows XP SPĀ·.

    Ken
  2. Rmuffler
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    Rmuffler Former Eset Moderator

    Hello Kenr,

    Can you please check to see if ekrn.exe is still running in your system processes under task manager?

    Thank you,
    Richard
  3. Marcos
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    Marcos Eset Staff Account

    If you're not using Windows 95/98/ME/NT, I'd strongly suggest upgrading to v. 4.0.467.
  4. Kenr
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    Kenr Registered Member

    Thanks to Rmuffler and Marcos for your replies. Here are my responses:

    1. There is no ekrn.exe process running according to Task Manager, but there are two other processes running called nod32krn.exe and nod32kui.exe.

    2. When I first bought NOD32 some people were advising to stick to version 2.7, especially if you have ZoneAlarm Pro firewall (which I do). Perhaps it's now safe to use the latest NOD32 version. Any advice on that?

    Ken
  5. Rmuffler
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    Rmuffler Former Eset Moderator

    Hello Kenr,

    Thank you for the message. I would try giving the upgrade to the latest build of ESET NOD32 Antivirus 4.0 a go. We are here if you have any questions.

    Thanks,
    Richard
  6. Kenr
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    Kenr Registered Member

    OK, I download version 4 and see what happens. Thanks again.

    Ken
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