Please help me!CAnt get rid of this malware!

HI ,
new here and i would like to kindly help me with this issue i am dealing with ...
Yesterday on Norton Antivirus i found different viruses i cleaned but there is one that keeps showing up dialer.generic .Norton says that my system is infected with this , suggest to do a scan and after that it shows its removed but it shows again in the next cpl of mins , everytime i open IE it appears .
I downloaded AVG Anti-Spyware and once in a while a pop up appears sayin that my system is infected with dialer.trojan.qs .
PLease help me!!!!
Its very annoying and its blocking my connection too
Thanks

 

Hello,

Can u post the full path of the file the malware is found in?



snowbound

 

JUst now while typing i had another Norton scan and it says no virus , refreshed the forum page and again the Dialer.Generic appeared from Norton , it asks me if i wanna get it removed , i click yes and it says is removed but it appears again grrrrr
Source: C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\0HI7C9QB\srvmgj[1].exe
Risk category: Dialer
Click for more information about this risk : Dialer.Generic
Action taken: Access denied

Source: Manual Scanner
Risk category: Dialer
Overall Risk Impact: High
Performance: High
Privacy: High
Removal: High
Stealth: High
Click for more information about this risk : Dialer.Generic
Action taken: Removed
Description: Affected areas:
1 Additional areas:
Unknown - Deleted

 

Looks like it's in your temporary internet files. Try going into your IE Internet Options and deleting all your temp files.



snowbound

 

I did , i cleaned Temp files and everything , reboot and there it is , appears again it been like this for the past hours .
AVG says that Trojan.Dialer.qs is in system32 ( cool.exe ) but i just deleted that file ... and shows the same Trojan in Temp ( win278.tmp.exe ) but i noticed everytime it says its deleted next time appears with another another number combo ( win something .tmp.exe)
Any ideeas?
thanks

 

Best thing imho to do now is get HijackThis log assistance. Unfortunately Wilders no longer offers this but if u go to this site,

http://gladiator-antivirus.com/forum/index.php?showtopic=10517

register, than follow the instructions at the link carefully, the experts there will analyse your log and give u removal instructions on any malware found.



snowbound

 

Thank u , i will try and see if they can help me .
Best regards Adriana

 

Your welcome.

After posting your log over there just be patient as it may take a little time to get help as it's a very busy place.



snowbound