PLEASE help a beginner

Discussion in 'Acronis True Image Product Line' started by schroedm, Nov 9, 2006.

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  1. schroedm

    schroedm Registered Member

    Nov 9, 2006

    I thought I was doing the right thing by getting the highly recommended True Image 10 but I think I have a problem.

    I installed it last night and tried to do a backup to a 320GB external USB 2.0 drive. All True Image listed as drives to backup was the 320GB disk!!!

    I have 2 120GB SATA drives and 1 60GB IDE drive - neither of which appeared as drives I could back up?? Whyo_O? I can see them in windows Explorer?!??!

  2. bodgy

    bodgy Registered Member

    Sep 22, 2005
    I would try -

    1) Uninstalling TI and re-installing.

    2) If that doesn't solve the problem search the TI10 posts for the link to the updated drivers for TI 10.

    I don't have 10, but are you absolutely sure, you weren't looking on the new backup folder, in error?

    What happens if you have just the SATA drives connected (if this is possible)

    What motherboard are you using, there have been reprots here that TI10 has problems with the new I965 chipsets.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello schroedm,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    As bodgy mentioned please download the latest version of Acronis drivers, install it and see if the problem persists.

    If the issue persists, please do the following:

    - Download SnapAPI.dll

    - Replace C:\WINDOWS\system32\snapapi.dll with the downloaded one

    - Reproduce the issue and collect the log file.

    The log file will be created on the C:\ partition. The name of this file will be snapapi[date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post. Please also make a screen shot of Windows Disk Management by following Start -> Control Panel -> Administrative Tools -> Computer Management -> Disk Management.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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