Please help - (120) error while downloading nod32...

Hi there, I was wondering if someone might be able to help me.
I've just today paid for and downloaded nod32 in Australia, after using the trial version.

I've removed the trial version (perhaps not well enough) and downloaded Nod32, got the passwords and proceeded.

After going through the download and install process a window appeared telling me:

(120) Error occurred NOD32MOD_WINNT_ENGLISH_STANDARD.

It's probably something really simple and given that I'm a bit of a muppet when it comes to this sort of stuff I'd really appreciate a nudge in the right direction.

Many thanks in anticipation.

 

Hi stalksie, welcome to Wilders.

Do the following files exist?

C Drive> Windows> Temp

C Drive> Documents and Settings> (User Name) XXXXXX> Local Settings> Temp

Cheers

 

G'day Blackspear,

The C:/windows/temp folder is there, but the second one doesn't appear to be.

Cheers

Stalksie

 

Are you displaying all files, including system files? If you are, just create that folder and try installing again.

Cheers

 

Ah - hidden files -
C Drive> Documents and Settings> (User Name) XXXXXX> Local Settings> Temp

is there now. Where to from here?

Thankyou

 

Are there some files in there I should delete to help with a successful install?

Thankyou Blackspear.

Cheers
Stalksie

 

There is a thread here that you can follow:

https://www.wilderssecurity.com/showthread.php?t=101637

You will need to send a file to Eset support as stated in that thread.

Cheers

 

You could try deleting all your temp files (not folders).

Cheers

 

No worries mate - would it be that the trial version wasn't uninstalled properly?

I had it on my pc for a while after the 30 day period.

Are the things that are in that file able to be deleted given it's in a temp folder?

Would that perhaps make it work?

Thanks for your patience.

Stalksie

 

Files inside the temp folder are safe to delete.

Download a FRESH copy of Nod32 from www.nod32.com as well as the Trial version.

Try reinstalling the Trial Version and uninstalling it again.

REBOOT your Computer.

Remove the Eset Folder from C Drive> Program Files.

Install the FRESH copy of Nod32 that you downloaded above using “Typical Settings”.

Let us know how you go…

Cheers

 

It's all gold for Australia here mate - I removed, rebooted and downloaded a fresh version.
It wasn't too keen on me downloading the trial version; the firefox downloader ran through the 9mb in about 15 seconds which was unusual.
The only thing I did differently was extract the files to the desktop instead of the default directory which may have done something.
No matter, it's all happening.
Thanks so much for your help and keep up the good work helping bunnies like me navigate the vagaries of the binary world.

Cheers
Stalksie

 

My pleasure, and good to see, thanks for reporting back.

Cheers