To the Moderators, I want to contribute positively to this forum. As someone who has purchased two Acronis products, I feel I deserve to be heard. Please tell me why my post below was locked then deleted, so I can modify my behavior accordingly: "Yes, i am trying to post valuable information to acronis true image users...everything i said was taken directly from posts by tech support or other experienced users...i outlined my experiences and what should be done to preserve the user's data...i used no foul language, no threats, no obscenities, and my advice was on topic. "Anyway, to the OP, since the software is defective, visit http://www.acronis.com/homecomputing...retail/refund/ to get a refund which you deserve since it cost you so much time and did not work as promised. They have a 30-day money-back guarantee where for any reason you can demand a refund, but in your case, they should give you a refund regardless since it messed up your partitions. "I don't want to bash Acronis, I simply want to provide the best support possible. As was mentioned in my deleted post, prepare a testing analysis package for your computer to e-mail tech support, and they'll probably get the problem all fixed up in time for the next build. Hope this helps and wasn't offensive or break the Terms of Service or anything."