Ping tool timeout every 5th ping

Discussion in 'Colasoft Free Network Tools' started by softtouch, Apr 18, 2008.

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  1. softtouch

    softtouch Registered Member

    Joined:
    Jan 31, 2006
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    415
    I downloaded the ping tool (I am running Vista), and every 5th ping, I get a timeout. Any website I tried. With a normal tracert, no timeout at all.
     
  2. Colasoft

    Colasoft Colasoft Support

    Joined:
    Dec 6, 2007
    Posts:
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    Location:
    Colasoft Co., Ltd.
    Dear softtouch,

    Our development department is trying to reproduce the problem and testing the product. Hope this will be addressed soon. Our support team will give you a reply shortly.

    Thank you for you patience.

    Kevin
     
  3. Colasoft Support

    Colasoft Support Colasoft Moderator

    Joined:
    Dec 6, 2007
    Posts:
    250
    Dear softtouch,

    Thank you for your message.

    We tried to reproduced the problem you mentioned, but seems everything goes well, also have not gotten timeout.

    As you mentioned, it depends on the setting of timeout. Maybe timeout of tracert is longger than Ping.

    Please catch screenshots when the issue happens to help us to evaluate. For example, get one image when Ping Tool shows timeout, and the other one is the situation of using tracter at the same time. That will be appreciate.

    Looking forward hearing from you!

    Regards!

    Synge
     
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