Phishing Shield

Discussion in 'Prevx Releases' started by puff-m-d, Nov 10, 2013.

  1. puff-m-d
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    puff-m-d Registered Member

    Hello,

    I have been seeing the following type of errors in the Log.log in the wrUrl folder:

    11/10 00:45:11:574 4708 Error: Failed to retrieve score; Error 12002 in WinHttpReceiveResponse
    11/10 00:45:11:574 4708 Error: Error processing GetPhreshPhishScore: 11/10/13 00:45:11 HTTP callback returned FALSE.
    11/10 00:45:11:574 4708 Warning: Failed to process on Phishing API (232)

    11/10 01:57:35:577 4708 Error: Failed to retrieve score; Error 12002 in WinHttpReceiveResponse
    11/10 01:57:35:577 4708 Error: Error processing GetPhreshPhishScore: 11/10/13 01:57:35 HTTP callback returned FALSE.
    11/10 01:57:35:577 4708 Warning: Failed to process on Phishing API (232)
    11/10 01:57:35:577 4708 Error: WriteNamedPipe failed Handle=000006F8 (232)
    11/10 01:57:35:577 4708 Error: ReadNamedPipe failed (6)

    Is this anything to worry about? Also, out of curiosity, I see wrPhreshPhish.dll loaded into wrsa.exe. Should it also be loaded in IE (I only ask because of the above erors I am getting in the log)? It may be a dumb question but I am just trying to get a feel for all of the new features in the new Webroot...
    Last edited: Nov 10, 2013
  2. PrevxHelp
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    PrevxHelp Prevx Moderator

    The dll only needs to be loaded into WRSA, so that shouldn't be a problem. We've been making several improvements to the local and cloud-based components of the antiphishing services which I imagine will resolve this automatically, but it would still be worth us taking a closer look.

    Could you send the full log in to our support team to have them see if there is anything else which could be triggering it?

    The engine referenced in the log is a secondary engine so your actual protection isn't impacted, but it's still worth clearing up.

    Thanks!