Hi TAFG, Yes pgaccount should be running,try the following:- open regedit and go to - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run And add the following entry if not there already - Right-click in right panel and select "new> string value", and name the value " !1_pgaccount " (without quotes), press enter. then double-click the new value and enter - "C:\Program Files\ProcessGuard\pgaccount.exe" (with quotes,yes WITH quotes) (make sure the path is correct for computer) Close regedit and restart your pc. Hope that helps mate