I reformatted and reinstalled WinXP Home. When I restored the folder with the exe for True Image 9 Home, I selected 'restore with same security' (or something like that). Now I'm getting the same error with 'access denied'. I read the FAQ and the Microsoft KB article, and booted into safe mode. My user name is the same as on the backup image. I set full control for Administrator, Administrators, Owner/Creator, and Users (I'm the only user and am also the administrator). I clicked the buttons for Advanced and Owner and changed the ownership to my user name (Susan) - the one I used when I installed Windows. No joy - got 'access denied'. When I did the restore, should I have unchecked 'restore with same security'? I'm posting from another computer. Someone please walk me through this.