Paragon Drive Backup & Restore Suite - errors in event viewer

Hallo,

I've bought yesterday the Paragon Drive Backup & Restore Suite.

But on my PC I've a problem concerning external USB drives.

Operating system is Windows 7 Prof.

After disconnecting usb drives I find a lot of errors in the Event Viewer.

Example:

Protokollname: System
Quelle: VDS Basic Provider
Datum: 05.12.2009 11:39:20
Ereignis-ID: 1
Aufgabenkategorie:Keine
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: thomas-PC
Beschreibung:
Unerwarteter Fehler. Fehlercode: D@01010004
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VDS Basic Provider" />
<EventID Qualifiers="49664">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-12-05T10:39:20.000000000Z" />
<EventRecordID>28997</EventRecordID>
<Channel>System</Channel>
<Computer>thomas-PC</Computer>
<Security />
</System>
<EventData>
<Data>D@01010004</Data>
</EventData>
</Event>

Is there a solution for this problem?

After deinstalling the software disconnecting USB drives works without these "VDS Basic Provider" errors.

Regards

Timor

 

Hello Timor,

To help us support you better, please file a ticket with the following link and the event error code.

https://www.paragon-software.com/my-account/support/sendRequest.htm