Paragon B&R 2011 (Advanced) Free Startup problem

Hi!

I'm new on this forum, and I have a problem with Paragon B&R.

When trying to start up Paragon B&R I get the following message:

"Operation failed"

"Paragon Backup & Recovery™ could not be started because some product that uses the Hard Disk Engine must be already running.
Please close that program first and try again."

I can't find out what other program might use the "Hard Disk Engine". I have turned off automatic defragmenting (Vista).

My laptop:
ASUS X71Q, 4GB RAM, HDD 250GB, 2 partitions (C, D), NTFS, Vista home premium.

The same program works very well on my desktop computer (old Dell running XP).

Any suggestions would be very much appreciated.

 

Are you running it as Admin?

 

Yes, I'm the only user on this computer.

 

Below is a list of processes running on my ASUS computer as reported by Process Explorer:


Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 98.46 0 K 24 K
System 4 0 K 3*452 K
Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
smss.exe 532 292 K 660 K
csrss.exe 664 1*840 K 5*164 K
wininit.exe 708 1*540 K 3*736 K
services.exe 752 2*772 K 6*312 K
svchost.exe 976 3*296 K 5*924 K Värdprocess för Windows-tjänster Microsoft Corporation
ACEngSvr.exe 3960 2*096 K 4*688 K
igfxsrvc.exe 3924 2*748 K 4*840 K igfxsrvc Module Intel Corporation
ehmsas.exe 4268 1*572 K 4*228 K Media Center Media Status Aggregator Service Microsoft Corporation
svchost.exe 1048 3*724 K 5*608 K Värdprocess för Windows-tjänster Microsoft Corporation
svchost.exe 1104 67*556 K 26*140 K Värdprocess för Windows-tjänster Microsoft Corporation
svchost.exe 1172 16*092 K 10*760 K Värdprocess för Windows-tjänster Microsoft Corporation
audiodg.exe 1336 15*808 K 8*884 K
svchost.exe 1204 54*400 K 57*596 K Värdprocess för Windows-tjänster Microsoft Corporation
wlanext.exe 1848 2*372 K 4*840 K
dwm.exe 3352 0.77 47*068 K 42*268 K Fönsterhanteraren för skrivbordet Microsoft Corporation
svchost.exe 1232 48*700 K 52*728 K Värdprocess för Windows-tjänster Microsoft Corporation
taskeng.exe 1120 2*256 K 5*284 K
taskeng.exe 3380 1*800 K 4*536 K
ALU.exe 3580 1*988 K 4*408 K
sensorsrv.exe 3672 1*456 K 3*664 K
taskeng.exe 3600 < 0.01 9*952 K 9*084 K Motor för Schemaläggaren Microsoft Corporation
svchost.exe 1356 2*188 K 4*232 K Värdprocess för Windows-tjänster Microsoft Corporation
SLsvc.exe 1376 6*140 K 5*640 K Microsoft Software Licensing Service Microsoft Corporation
svchost.exe 1416 7*764 K 10*444 K Värdprocess för Windows-tjänster Microsoft Corporation
svchost.exe 1692 15*760 K 12*756 K Värdprocess för Windows-tjänster Microsoft Corporation
ADSMSrv.exe 1804 904 K 2*376 K ADSMSrv
AsLdrSrv.exe 1816 1*320 K 3*216 K ASLDR Service
MsgTranAgt.exe 3728 1*020 K 2*616 K
HControl.exe 3780 8*424 K 6*204 K
ATKOSD.exe 1960 992 K 2*984 K
KBFiltr.exe 1592 1*064 K 2*764 K
WDC.exe 2188 2*628 K 4*000 K
wcourier.exe 3792 2*064 K 4*572 K
ASPG.exe 3804 2*308 K 3*364 K
BatteryLife.exe 3812 1*724 K 4*072 K
ACMON.exe 3820 2*768 K 6*260 K
GFNEXSrv.exe 1832 912 K 2*388 K GFNEXSrv
AvastSvc.exe 1860 21*068 K 20*956 K avast! Service AVAST Software
spoolsv.exe 1032 5*952 K 8*132 K Undersystem för utskriftshanteraren Microsoft Corporation
svchost.exe 960 14*156 K 12*940 K Värdprocess för Windows-tjänster Microsoft Corporation
agrsmsvc.exe 2200 1*004 K 2*432 K Agere Soft Modem Call Progress Service Agere Systems
bgsvcgen.exe 2232 1*068 K 2*744 K B's Recorder GOLD Service Library B.H.A Corporation
svchost.exe 2260 2*284 K 3*176 K Värdprocess för Windows-tjänster Microsoft Corporation
LSSrvc.exe 2296 1*364 K 3*292 K LightScribe Service Hewlett-Packard Company
svchost.exe 2436 2*368 K 4*744 K Värdprocess för Windows-tjänster Microsoft Corporation
spmgr.exe 2480 3*532 K 4*832 K spmgr Module
svchost.exe 2496 3*744 K 5*440 K Värdprocess för Windows-tjänster Microsoft Corporation
TomTomHOMEService.exe 2532 824 K 2*160 K Windows Service for TomTom HOME TomTom
svchost.exe 2572 796 K 2*248 K Värdprocess för Windows-tjänster Microsoft Corporation
WLIDSVC.EXE 2616 6*344 K 8*976 K
WLIDSVCM.EXE 2776 1*160 K 2*740 K
SearchIndexer.exe 2728 39*656 K 8*980 K Indexerare för Microsoft Windows Search Microsoft Corporation
TrustedInstaller.exe 2940 18*164 K 18*212 K Windows Modules Installer Microsoft Corporation
wmpnetwk.exe 4348 5*080 K 7*052 K Windows Media Player Network Sharing Service Microsoft Corporation
svchost.exe 5900 1*904 K 6*256 K Värdprocess för Windows-tjänster Microsoft Corporation
lsass.exe 796 3*408 K 1*944 K Process för lokala säkerhetsfunktioner Microsoft Corporation
lsm.exe 808 2*160 K 3*664 K
csrss.exe 720 2*300 K 9*396 K
winlogon.exe 780 2*272 K 4*860 K
explorer.exe 3420 < 0.01 26*592 K 30*564 K Utforskaren Microsoft Corporation
MSASCui.exe 4052 6*272 K 5*540 K Windows Defender User Interface Microsoft Corporation
CLMLSvc.exe 4060 < 0.01 4*708 K 6*244 K CyberLink MediaLibray Service CyberLink
HControlUser.exe 1140 1*364 K 3*392 K HControlUser
ATKOSD2.exe 2168 1*636 K 4*120 K ATKOSD2 ASUS
RtHDVCpl.exe 2724 10*744 K 7*152 K HD Audio Control Panel Realtek Semiconductor
P4P.exe 2956 3*076 K 5*432 K PowerForPhone
AsScrPro.exe 1628 < 0.01 1*924 K 5*060 K AsScrPro ASUS
SynTPEnh.exe 3308 < 0.01 2*944 K 5*944 K Synaptics TouchPad Enhancements Synaptics, Inc.
SynTPHelper.exe 4392 1*000 K 3*168 K
SetPoint.exe 4012 5*460 K 8*592 K Logitech SetPoint Event Manager (UNICODE) Logitech, Inc.
KHALMNPR.exe 2820 < 0.01 5*800 K 5*128 K Logitech KHAL Main Process Logitech, Inc.
FLVSrvc.exe 1244 < 0.01 1*348 K 3*336 K FLV Service for Freecorder 4 Applian Technologies, Inc.
AvastUI.exe 1280 < 0.01 5*780 K 4*192 K avast! Antivirus AVAST Software
igfxtray.exe 3588 1*752 K 4*284 K igfxTray Module Intel Corporation
hkcmd.exe 3260 2*392 K 5*852 K hkcmd Module Intel Corporation
igfxpers.exe 1128 1*688 K 4*536 K persistence Module Intel Corporation
jusched.exe 3576 1*396 K 3*428 K Java(TM) Update Scheduler Sun Microsystems, Inc.
sidebar.exe 3552 < 0.01 40*660 K 43*604 K Windows Sidpanelen Microsoft Corporation
sidebar.exe 4396 < 0.01 20*288 K 20*364 K Windows Sidpanelen Microsoft Corporation
GoogleToolbarNotifier.exe 1764 < 0.01 4*540 K 1*936 K GoogleToolbarNotifier Google Inc.
ehtray.exe 3236 1*812 K 1*532 K Media Center Tray Applet Microsoft Corporation
wmpnscfg.exe 4120 2*104 K 4*796 K Konfigurationsprogram för nätverksdelning i Windows Media Player Microsoft Corporation
Personal.exe 4312 < 0.01 3*508 K 7*592 K Nexus Personal Technology Nexus AB
firefox.exe 1780 < 0.01 303*396 K 286*344 K Firefox Mozilla Corporation
procexp.exe 5208 0.77 20*780 K 37*184 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

I don't know if any of these processes is causing the Paragon startup problem or if it is a problem with Paragon program itself.

Someone else having the same problem?
Any suggestions would be appreciated.

 

In your processes there is nothing related to Paragon. Are this processes for all users? There is a check-box to display all processes in Task Manager. Maybe something is running under Administrator account.

 

Yes, this is processes for all users.

Actually I could get the program (Paragon B&R) to run twice, after a very long wait, but it could not figure out how the partitions was placed or formatted.

There is 3 partitions on the HDD:

1 hidden Fat32 12GB with "Express Gate" (instant-on environment, web browser, skype and other apps).

2 Primary partition NTFS 116GB C: with Vista OS.

3 Logical partition NTFS 105GB D: Data.

Paragon reports the hidden Fat32 as C: and the NTFS 116GB Vista as D: and the NTFS 105GB Data as Unformatted.

I have tried the EASEUS Todo backup free 2.51 and everything worked fine with no problem (except it has less features).

Edit:
That was what the program reported the first time it started up.
The second time the Paragon B&R started up it correctly reported the NTFS 116GB Vista as C: but still wrongly reported the NTFS 105GB Data as Unformatted.

 

could you please send me stunact.log from C;\Program Files\Paragon Software\program in private message?

It appears last partition borders exceed HDD capacity or a crossed with previous partition C.

 

@u234,

According to your LOG there is FAT32 partition which covers Data NTFS. As 2 partitions have almost same starts and ends- Data is shown as unformatted.

It' shard to say why FAT32 is created beyond the NTFS Data.

Could you please post here a screenshot of Windows Disk Management?
* right-click on 'My computer' and choose 'Manage';
* select 'Disk Management' in 'Storage';
* maximize the window;
* click 'PrintScreen' key on the keyboard to capture the screen into the Windows Clipboard;
* paste the image and save it as JPG, GIF or PNG file;
* post the image here

Also please specify if Data partition is encrypted.

 

No partition is encrypted and everything is as it was originally made at Asus, except I have added a samsung 1TB HDD (Data E.

Attached You will find a sreenshot of the "Disk Management".
This is a swedish version of Windows, "Felfri"=No fault.

 

Happened to me as well. I had to remove Paragon FREE.

Whenever I turn on my USB hard drive, Paragon refuses to load and says:

"Operation Failed. Paragon Backup & Recovery could not be started because some product that uses the Hard Disk Engine must be already running. Please close that program first and try again"