Orphaned ESET clients

Thanks to the crack support staff at ESET, all of my settings were recently wiped out during an upgrade of ERAS. I was assured that the upgrade "won't even require a reboot". Be warned.

During the panicked process of rebuilding the server settings ASAP, I accidentally chose a policy I had used for testing purposes. The policy unchecked 'Connect to Remote Administrator server'.

All the clients out there checked in with ERAS, and pulled down a policy that cut them off from reporting back to the server.

The only process that has worked to get my clients to report back in was the following:

• uninstalling the client
• rebooting,
• installing the client again
• rebooting.

Pushing out a install over the existing one appears to do nothing. I'm not sure suggesting that is a good idea.

I can't imaging having to do this for hundreds of computers and I'm hoping someone out there has a better solution. I know I'm asking for a lot but if someone from ESET wants to be a hero, that would do a lot to keep me as a customer.

 

Anyone?

 

Well if your clients are not running the latest version of NOD32 is easy, then you just push out a newer installer.

I just tested the .msi switch command to force a reinstall/repair but that didn't work out as expected. (Did reinstall but didn't take the config file with it..)

You might need to script something to uninstall/install unattended. I don't think the reboots are really necessary before you install NOD again after uninstall? (Or does it really say so during install?)