This is my first time with ATI, and I'm no geek compared to all of you... much of what I've tried to read on the forum is double Greek to me, I'm afraid! I have a brand new Dell (yeah, I know ;-), 500GB HD, 4GB RAM, Dual Core Pentium 4. It came partitioned with a C and D drive, the D drive being small and called "Backups". I used Partition Magic to make D much larger and C smaller, as I wanted to have my data and email on D and use C just for Windows and Programs. After removing much of their rubbish, and installing some programs of my own, I did a full backup image to an external HD (firewire). A couple of days later, an update to my Logitech Bluetooth mouse/keyboard (MX5000) went wrong and the Bluetooth went whoopsy. It doesn't matter what I do, I can't uninstall it and I can't get it back either. Something to do with the Widcomm program and BTtray.exe and a missing DLL; and the 2nd bluetooth driver no longer shows in Device Manager. Every time I now start up the computer, I always get an error message about Bluetooth tray, which is very annoying. So I thought I'd use the ATI backup to restore my C Drive. System Restore won't work anyway, for some odd reason, telling me that it couldn't restore. I verified my backup file and it was fine. But when I try to restore it, I get an error message telling me: "Operation has completed with errors". When the computer reboots, it's the same as before and no restoration. I don't know what the errors are, as the ATI log doesn't show them. I ran chkdsk e: /r (for the external hard disk where the ATI archive is), and then defragged. I've no idea if chkdsk found anything as I wouldn't know where to look. Defrag said it couldn't defrag the one ATI backup file I want to use. I tried restoring again, just in case, but the same thing happens. Prior to this, I still had the 3666 version, and when I tried the restore on that, it either hung forever on "analysing" and did nothing, or (2nd try) it told me "Error, failed to read from the sector xxxxxxxx (various numbers) of the hard disk 2", when I cancelled, it then told me "Error, failed to read from the sector 0 of the hard disk 2". I then upgraded to 3677. (That's why I then did the chkdsk as above.) Is there any way I can restore using this ATI file, or do I have to resort to using Dell's own system restore and ending up with all their rubbish and having to re-install (and activate) all of mine again? Please, if anybody can help, lead me through it in "idiot-proof" language as much if not all of what many of you talk about is a total mystery to me... I'm using the latest build, 3677. Many thanks in advance.