OK in XP Home, not OK in Vista Home Premium Edition

Discussion in 'Acronis True Image Product Line' started by superdoug3, Jun 27, 2009.

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  1. superdoug3

    superdoug3 Registered Member

    Jun 27, 2009
    I have trial version of True Image and I have tested it satisfactorily in XP Home, and then the same feature in One Click does not work in Vista 32 bit version.
    I assume Trial Version has same features as registered version, just a limited trial time.

    The bug, which I searched FAQ and Forums to find a solution and none found.

    I have top of the line gaming computer Intel I7 920 with Vista 32 SP2 installed with all updates to windows and drivers. I have not updated my Bios, and that might be the next thing to do. But I think that Acronis True Image Vista 32 is the problem.

    The problem.
    I have partitions inside of olders. Check out Partitioning and you will see that this is possible
    i.e. (K) SAVED contains IMAGES contains INITIAL contains I7dougXP this got here by using Acronis installed on XP Home

    But I can only get as for as (K) SAVED contains IMAGES using Acronis installed on Vista Home Premium SP2

    Since I can navigate down 4 levels in XP Home and only 2 levels in Vista Home Premium 32 bit, I assume that there is a bug in Acronis Vista edition.
    I need this resolved before purchasing the Vista edition.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello superdoug3,

    Thank you for your interest in Acronis True Image

    Could you please explain the issue again? Please illustrate it if it is possible.

    If you are not familiar with making screen shots, please read the below step-by-step instructions.

    - Get to the window which you want to make a screen shot of;
    - Hit the (Alt+)PrintScreen button on your keyboard;
    - Run Paint usually available in Start\Programs\Accessories or another graphics application;
    - Choose Paste command in Edit menu;
    - Save the result picture in JPEG format being preferable.

    Also, download Acronis Report utility available here and run it, create a report and attach to your post.

    This would provide us with detailed information on the hard disk partition structure.

    Thank you.

    Oleg Lee
  3. superdoug3

    superdoug3 Registered Member

    Jun 27, 2009
    I am trying to use One Click and Acronis Rescue Disk to back up and restore
    my Active partition.
    I am testing with Windows XP Home SP3 and the latest Acronis True Image
    trail software
    I did get a clone to work in XP using One Click for backup and Acronis Rescue Disk for Restore
    Then I tried the same thing in Vista 32 bit and was not successful in seeing
    my Destination Partition in One Click, because it was 3 levels down in a folder. See attached JPEG

    Again I tried my cloning in XP Home Edition SP3 but this time I failed.
    I managed to backup with One Click, but Acronis Rescue Disk could not find the backup file

    I have included a JPEG of my hard drive directory structure as seen in
    Explorer 8. I am trying to backup my active partition to P4DougXP as seen
    in the 3rd level folder i.e. Image > Gen1s > P4dougXP. I made my example as simple as
    possible,. See my objective below.

    I have also included Acronis Report file too.

    I found out something else.
    The reason Rescue Disk can not Restore my backup image is because it can not
    find it, Acronis Rescue disk must be DOS based because it can not find my
    partition inside of the folder. I did manage to fine my backup, not where I expected it.
    See TXT document included.
    More to the point. Acronis in Vista 32 has an even worse problem.
    Acronis True Image can not see 2 levels down into a 3 level folder
    structure. See my attached TXT file again.

    In lieu of an exact clone, I was hoping that I could make an iso image of my
    active partition and restore from that, as I can in Ghost 2003, but that does
    not seem possible to create iso images with True Image
    My last chance I guess is to
    create file backup + system registry backup + application registry backup and date them
    I don't mind, but I am not fully trusting in this process, I would rather have a cloned image.

    I making multiple backups for 3 different computer systems, some running
    Windows XP and others Vista 32, also I am backing up my MP3, My software, my
    DOS utilities too.
    Why, you might ask, am I running out of Drive Letters.
    Only allowed 23 with Windows, and if you have a CD or other Hard Drive, then
    even less
    I quickly run out of drive letters with all of these backups, so I am using
    the partitions inside of empty folders approach and this seems to work out
    OK except not with Acronis True Image.

    Attached Files:

    Last edited: Jun 30, 2009
  4. jehosophat

    jehosophat Registered Member

    Sep 29, 2008
    Hi SUPERDOUG3. Welcome to the forums.

    The Acronis Boot Disk is not DOS based it is Linux.
  5. superdoug3

    superdoug3 Registered Member

    Jun 27, 2009
    RESOLVED, using a work around
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