This is typical of the response I would get on their forum. Being blown off as not a problem, treated as though it is not happening, even accused of running pirated software. This is the reason you don't see more complaints there. It all falls on deaf ears. Rather than dealing with the issue it is swept under the rug. And 90+ percent of the time when there is a false positive the files are permanently deleted, not quarantined. Unrecoverable. It is probably my one and only complaint with Norton and they refuse to address it properly. They even told me once that it is the responsibility of software vendors to submit new files to them so they do not get deleted just for the fact that they have no reputation data. All files are dangerous until proven otherwise. You didn't want that file did you? Because we aren't going to ask... No other product I have used does that.