NOD32 Update Error

I have a client who is experiencing the following error:

Update (NOD32) "Error occurred while updating program modules (Attempting to download update for different platforms)."

Any ideas on what might be causing this and how to fix it?

Thanks

 

It sounds like they are attempting to install NOD32 for XP on a 98 machine, or vice versa.

Cheers

 

Thanks, but they are claiming that they haven't initiated anything so this must be an automatic update. They are running NOD32 2.5 on Windows XP SP2

 

Ask them to reboot the machine and then select "Update now" and report back.

Cheer

 

OK... Tried that... Same error...

 

Have them download a FRESH copy of NOD32, uninstall through Add or Remove Programs in the Windows Control Panel, then reboot, and reinstall.

Cheers