Nod32 Dialup Problem

Hi: I installed Nod32 on a friends computer who has dialup. I checked she had a dialup connection on install of the program in the appropriate box.

I was able to connect to her dialup provider but that was it. I couldn't retrieve virus definition updates,use her browser, or retrieve email. It is like there is no connection but there is. She phoned her provider who says she can see she is logged in but no data transfer taking place.

I would appreciate any suggestions.

Thanks Matchman

 

Hi Matchman, welcome to Wilders.

I would suggest trying to Repair Winsock

Let us know how you go...

Cheers

 

Try Blackspear's suggestion....I'm on dialup and I dont have any problems at all.

 

Thanks Guys!

I'll give it a shot. It's weird because she was able to surf the net before the install??

Matchman

 

Not weird at all, seen it many a time...

Cheers

 

Ermm, maybe thats a feature of NOD thats needs to be improved...

 

Couldn't it be that you had NAV installed before? Maybe there's another LSP interfering with IMON?

 

Martcos: The computer did have Norton Antivirus before. I uninstalled everything related I could see. I'll do a search to see if I missed something.

Thanks for the help will keep you posted.

 

Matchman, did you actually remove all leftovers using the uninstall utility provided by Symantec?

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

 

Ahhhh the Master walks through the room. Not having the PC in front of me, and losing internet connection, Winsock Repair is always my first step. However with Norton having been present, the using the Norton removal tool takes precedence.

Thanks Marcos.

Cheers

 

Hi Guys:

We have the computer back on the internet!! I deleted anything Symantec related and ran Winsock Repair Tool.

Voila!! up and running Nod32 installed fully. Thanks for all the help guys much appreciated! Bonus is now my friend is happy.

Thanks again.

Matchman

 

Thanks for letting us know the outcome Matchman, appreciated.

Cheers