NOD32 AV 4.0.467 is not working correct in Win2008 R2, server freezes!

Hello,

I had an issue with latest version of NOD32 AV v 4.0.467, after I installed it on a Win2008 R2 RDS server I cannot right click anywhere in the servers GUI, doing that makes the server freeze and not working at all, I then have to hard reboot it altogether. The I unistalled it on the server and rebooted.

Yesterday we noticed big+ problems when starting up Office Word 2007, explorer.exe hanged and timed out,no problem with other office applications, so I took a chance and just made a repair install of Office 2007, rebooted and all was fine during the days test run on the server, at least until I decided to give NOD32 v4.0.467 a chance again, so I installed and rebooted, and the exact same problem is there again.Word not starting as well as rightclicking and freezing altogether.
This is why I suspect NOD32 big time to be the problem here. have you got any ideas what to do with this, I dont want to put this server into production without a AV software on it, and v3 is not compatible with Win2008 R2 I know, so what can I do about it ?
Is there any known bug with NOD32 and Win2008 R2 ?


thx /Tony

 

Try version 3.0.694 and see if you can reproduce the problem.If you can't, then just leave Version 3 on there, it's more than sufficient for a server, V4 is not necessary for you.

 

Ok, so I should just ignore the compatibility warning for version 3 then and check the box "don´t show again" ?
It shows up for all separate user logins on the server.

 

Yes !

What do you mean ?

 

Ok,
well when I have installed version 3 and instantly when I login to the server a window pops up saying "this version of NOD32 is is not compatible with this version of Windows", it gives a link to check online for a solution.Solution then is install version 4 which I now know does not work, I can also click ingore and I have an option to click never show this again. I could have posted a snapshot of the popup window but right now I have it uninstalled ...awaiting som statement from Eset regarding the exact compatibility problem. If it doesn´t affect any important functions in this terminalserver then I sure an ignore it and use version 3, but as it´s a terminalserver that has to be done at first login for approx 40 users
Also what happens in the future when patches and service packs for Win2008 R2 is released with this version 3 and compatibility one wonders...
Hoep you understand what I mean by my "dizzy" explanation above

thx /Tony

 

Btw it would be nice if someone from Eset can state what versions of NOD32 AV is the right one to use for these different scenarios/servers.

Win2008 64bit Exchange 2007 server
Win2008 64bit Domain Controller-File Server
Win2008 64bit Terminalserver

Win2008 R2 Domain Controller-File Server.
Win2008 R2 Terminalserver

As version 4 seems not recommendable and for sure freaks out on a Win2008 R2 and also version 3 has compatibility issues, is it possible to use version 2.7 instead or does that not work at all ?
This specific customer wont run the server without AV software on it and will switch to a different AV software that is compatible if this cant be solved

thx /Tony

 

Hello Tony,

After installing the ESET software, have you set up any exclusions? You should also make sure you have followed through the steps in the following Knowledgebase article: http://kb.eset.com/esetkb/index?page=content&id=SOLN2144

 

Hello Wayne

Yes I have added some exclusions for 3rd party database files and some more that needs to be excluded, and I also have followed the steps from the kb you are reffering to.
But it does not help, do you perhaps know exactly what the compatibility
issue is for version 3 with Win2008 R2 ?

thx /Tony

 

Does it say in the compatability message why it isn't compatible ? something like, cannot integrate into security center ?

Iv'e installed it and ignored the message and it ran fine.Other people were recommended to install V3 on server 2003 and 2008 so......