NOD32 and Windows XP error...

Can anyone shed some more light on this:

http://oca.microsoft.com/en/response.aspx?SGD=3c531466-9e98-4c93-a517-e9956802250c&SID=1043

One of my clients just ended up on this page...

thanks

Greg

 

Is your friend XP with SP2 and also has applied the latest patches and updates to his PC.

I just find this this strange for NOD not to work with XP, also did he download the correct link for the XP install.

BTW did he/she buy the product or download the trial?

Here's the link again:

http://u4.eset.com/download/win/v2st/ndntenst.exe

 

this is a machine that's been running NOD32 for months without issues - the error occurred last night - it's the latest NOD32 via update components:

NOD32 antivirus system information
Virus signature database version: 1.1219 (20050916)
Dated: Friday, September 16, 2005
Virus signature database build: 6110
Information on other scanner support parts
Advanced heuristics module version: 1.018 (20050805)
Advanced heuristics module build: 1088
Internet filter version: 1.002 (2004070
Internet filter build: 1013
Archive support module version: 1.034 (20050902)
Archive support module build version: 1132
Information about installed components
NOD32 For Windows NT/2000/XP/2003 - Base
Version: 2.50.25
NOD32 For Windows NT/2000/XP/2003 - Internet support
Version: 2.50.25
NOD32 for Windows NT/2000/XP/2003 - Standard component
Version: 2.50.25
Operating system information
Platform: Windows XP
Version: 5.1.2600 Service Pack 2
Version of common control components: 5.82.2900
RAM: 383 MB
Processor: Intel(R) Pentium(R) 4 CPU 2.66GHz (2666 MHz)



He's a tech savvy kind of guy - used to be a programmer for United Airlines - but I'll check if the machine is up-to-date with patches from M$...

 

I have had a situation like yours,after a auto update for Nod32 my access to the internet was affected, here is my messgae:

Error caused by Eset: No solution found
I have been using Nod32 for about 4 or 5 months and have been happy with it and thought it did a ggod job untill recentlly, after an update that took place on or about the 1st of September 2005, my computers ( I have Nod32 installed on two a desktop and a notebook) started to have problems. they could not access the internet, secure pages refused to load, printing of pages from the net stopped printing, the computers would restat by themselves, in gereral my processing came to a halt! Drunig one of the mentioned problems windows XP-home sent a automessage to Microsoft and it was re plyed with the following message below:

Error caused by Eset: No specific solution found

Problem Description

An analyst at Microsoft has investigated this problem and determined that an unknown error
occurred in NOD32 Antivirus System. This software was created by Eset.

Problem Resolution

Microsoft has researched this problem with Eset, and they do not currently have
a solution for the problem that you reported. Below is a list of recommendations
to take that may help prevent the problem from recurring.

* Contact Eset for support or product updates.

Additional Information

If this problem continues to occur with the latest product updates for NOD32 Antivirus System,
we recommend you obtain assistance and troubleshooting information directly from Eset.

Additional Help and Troubleshooting

To learn more about troubleshooting common errors, go to Microsoft Online Crash Analysis: Help, Support, and Tools.

end of mesage:

I sent it with the following to Eset Nod32 support with no results or reply
Hi ,
Please excuse me using an old e-mail message to contact you again! I
need your help!!!
Recent updates to my computers by Nod32(ESET) has produces on all my
computers the following problem. Slow connections to various sites,
problem with my Browsers, I use FireFox ver 1.06 and Maxthon ver
1.3.3, I use others but these are the main ones! The problem prevents
accessing FTP sites or downloading in general.
I am using a cable connection 450 kbps,a Motorola cable
modem(SURFboard sb5100) below is a copy of the error described as
presented by Microsoft error reporting for my Toshiba notebook.
-----------------------------------------------------------------------
NOD32 antivirus system information
Virus signature database version: 1.1207 (20050831)
Dated: Wednesday, August 31, 2005
Virus signature database build: 6074

Information on other scanner support parts
Advanced heuristics module version: 1.018 (20050805)
Advanced heuristics module build: 1088
Internet filter version: 1.002 (2004070
Internet filter build: 1013
Archive support module version: 1.033 (20050727)
Archive support module build version: 1127

Information about installed components
NOD32 For Windows NT/2000/XP/2003 - Base
Version: 2.50.25
NOD32 For Windows NT/2000/XP/2003 - Internet support
Version: 2.50.25
NOD32 for Windows NT/2000/XP/2003 - Standard component
Version: 2.50.25

Operating system information
Platform: Windows XP
Version: 5.1.2600 Service Pack 2
Version of common control components: 5.82.2900
RAM: 895 MB
Processor: Mobile Intel(R) Pentium(R) 4 CPU 3.20GHz (3200 MHz)
---------------------------------------------------------------------
I am now shut down as I have no My Internet services(download files,
WEB-mails etc.) Please contact ASAP with an answer to this problem!!!!

end message to Eset:

I followed the recommandations from the error report and removed Nod32, I installed Avast antivirus and all the errors stopped?
Has anyone had a simmilar experience or have any ideas? I would like to hear all accounts.

end message :
if you find an answer please let me know!

regards OscarCin

 

and I asked if he's staying up to date with MS updates - and he is.. although it didn't happen during an update to my knowledge...