No upgrade / no uninstallation possible

Discussion in 'Acronis True Image Product Line' started by BeckerOl, Apr 18, 2008.

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  1. BeckerOl

    BeckerOl Registered Member

    Aug 23, 2007
    Acronis True Image Echo Enterprise Server build 8018 ends in error

    E000101F4: Kann Computer nicht initialisieren

    Kann Bibliothek für den Snapshot Manager nicht initialisieren (0x100005)
    Tag = 0x8D5BF87C202E86CB
    Versionskonflikt, die Module haben inkompatible Versionen (0x9)
    code = E0000009)
    Tag = 0xABF5B651C7D88E41

    Because of that I wanted to upgrade to lastest build 8076 - upgrade
    fails with error: The installation was interrupted before ~ could be installed ...

    Then I tried to uninstall the software and errror "Schwerwiegender Fehler bei der Installation" appears.

    Is there a way to completely uninstall the software. Manual deletion of registry ends in non bootable Windows Server 2003 x64 !

    Thanks for help.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello BeckerOl,

    Thank you for choosing Acronis Remote Server Backup Software.

    We are sorry for delayed response.

    Please follow these instructions to remove Acronis True Image Echo Enterprise Server from the computer:

    1. Remove Acronis Secure Zone.

    2. Remove Windows Installer configuration:

    - Download the Windows Installer Cleanup Utility package, install it and run.
    - Select the Acronis product that needs to be unregistered and click Remove.

    3. Remove Acronis True Image Backup Archive Explorer (see Removing Acronis True Image Backup Archive Explorer):

    - Run Device Manager and delete Acronis True Image Backup Archive Explorer
    - Run regedit and delete the following registry keys:

    - Delete timounter string from:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    4. Remove Acronis SnapAPI drivers:

    - Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    - Delete snapman string (only snapman string, do not touch other items) from:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    5. Open Windows Task Manager and stop the TrueImageMonitor.exe process.

    6. Run regedit and delete the following registry keys:

    7. Delete TrueImageMonitor.exe value from:
    Delete \Program Files\Acronis folder
    Delete \Program Files\Common Files\Acronis folder
    Delete \Documents and Settings\All Users\Application Data\Acronis folder
    Delete \WINDOWS\system32\autoprnt.exe if it exists
    Delete shortcuts from Desktop and Start menu

    8. Reboot the computer

    If some items are already not present, it's safe to ignore them.

    Thank you.
    Marat Setdikov
  3. shieber

    shieber Registered Member

    Oct 27, 2004
    And then strike a rock with your staff twice ;-)
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