New Release And PREVX Customers

Then don't...you have ESET NOD32 which should be good for you. Don't spend any more of your money if you are not confident in the vendor. (Just a suggestion.)

I guess in closing, there really is not much we can do about it at this time.

 

Not sure what's not to buy... what other option do we have than to upgrade our customers to Webroot licenses? Obviously we don't want to lose them, and we have many customers with 5+ year license keys. We had to make some decisions about what to include in the initial release and upgrading of Prevx licenses didn't make the cut. WSA was released on Oct 4th, 2 months 23 days ago, with Thanksgiving/Christmas in the middle. It's still undergoing heavy improvement both in the client and backend systems.

We need to do the transition properly rather than hack together support for Prevx keys into the system and this can't just be done in an afternoon. The current Prevx users have also been running happily without issue for many months now and we don't want to ship out an update over existing customers without being positive that it will be fully stable on their existing platform.

 

That is so true and it all depends what Wagon your riding that day, then you come in here to stir the pot and nothing more so give it a rest please! And when the Prevx users are moved over to WSA only Webroot knows and Joe is giving you his best always!

TH

 

Some times it is a fine line between this > http://en.wikipedia.org/wiki/Devil's_advocate , or being a pest.

 

Good Evening ! Just an observation and comment...Prevx/Webroot should have offered 50% off before the product was discounted in an exclusive offer too Prevx license holders. That in my mind...might have made Prevx users assured that Webroot might have really cared. It's always the small gestures that count. And as a former Prevx user...I at least took advantage of migrating too WSA Essentials...because the Price was finally right. But as you know this change was brought about by concerned and pointed critique by fellow Wilders and Prevx users. It's an interesting and sophisticated app...as are it's users. Treat your user well and the future will bode well. Happy New Year...Sincerely...Securon

 

The actual products have nothing to do with the license tracking and issue process. The complication is how much time remains un expired and the auto upgrade of one binary to another; this may be complex but you could simply add a dialogue to th prevx app to make it semi automatic - this should be simple

Both license systems use some sort of SQL DB - importing one set of users and regenerating new WSA keys or you could refund unexpired lics time for prevx. If webroot can't do this then the future product is development is doomed - more a case of don't want to!


I have used prevx from the very beginning, I only have 5 lics ( one of which is WSA) unfortunately these lic have more than 18 month remaining

 

If I'm not mistaken, Prevx and Webroot use different eCommerce systems so that complicates matters. I think this has been one downside to the merging of the two companies when it comes to the transition of licence keys. From what PrevxHelp has said, Webroot are obviously dealing with their much larger userbase at the moment. With hindsight, perhaps they could have given more thought at the beginning on how to manage all the licences before the actual release of their new product. But it's easy to criticise after the fact, especially when reading fora like this.

There'll be users still on Prevx 3 who can and will most likely renew their licence via that portal; in time, they will be migrated to WSA. They don't actually need to go and get the new product when their current Prevx 3 licence expires.

 

Exactly, how diffficult can it be to do that for those requesting it via either support channels (Webroot or Prevx)? It would probably be very low in numbers and only those in forums, but would be a nice gesture and would have limited angry posts to a minimum.

The unfortunate thing is that by now it is apparent that old Prevx customers is very low priority at Webroot having to use an old aging application for who knows how many months longer?

Tony is correct of course when he writes: "But it's easy to criticise after the fact, especially when reading fora like this".

Personally i'm (old & cynical, lifelessons) inclined to think Webroot made a cutthroat decision: Get all their customers in a much larger cutomerbase over on 4.0 fast so they don't have to deal with legacy stuff support wise and when thats settled in a few months, then those poor sods who bought Prevx can be transferred.

On the plus side, we have Joe here still posting despite our sour disposition regarding this issue and i'm sure a busy schedule.

 

I don't like beating a dead horse, but I am going to anyhow. Two more months have passed and we still have no new information on the upgrade. I have a paid license to Prevx 3 in which development has ceased, and Webroot is leaving us twisting in the wind.
I really do like Webroots products, but I DO NOT like being abandoned like this!
Can we get some sort of ETA on the upgrade?

 

Guess what! Webroot can cancel forever my name as a customer as I am feeling maltreated and taken for a fool as many of its PrevX loyal licence holders!!! I uninstalled simply the program!

 

If your Prevx licence is due to expire, renew it via the Prevx portal. When the upgrade to WSA is ready, your product will be transformed into the equivalent package.

I understand the frustration in waiting for the upgrade, but it shouldn't be a problem when you can renew your current Prevx licence and that should be honoured with the transition to WSA. If it wasn't possible to renew the Prevx licence, I would be more worried.

 

Agree. This issue really needs to get sorted, asap.

 

To be clear are you saying that the Prevx license can be renewed at no extra cost?

 

I am going to use advanced heuristics to formulate a prediction on the "official answer" this time:

While we still cannot give an ETA, but we are working on it and making progress.

I know people that are renewing Prevx thinking it is the new version automatically, just the same GUI.

 

This is how I understand it should work. You renew the licence at the existing price and when the transition is ready, the licence should be upgraded to work under Webroot's system with the remaining days left that you had before the transition from Prevx to WSA.

I do hope no extra cost to the Prevx customer is involved.

 

Based on the fact that they kept saying the SafeOnline equivalant was coming "soon" and it still has not, to put that in perspective to WSA migration for Prevx users...

...I'd say we'll be waiting until mid 2012 like June or July.

Let me just make this perfectly clear: I am NOT complaining necessarily because of the time they are taking on this. I don't (and probably very few of us realistically) have the knowledge required to understand how license migrations work; therefore, I don't know how long it would take other companies to do it.

What I am complaining about, is the lack of information provided to Prevx users. They should completely re-work their website to display an alert on the homepage about Webroot, and they should also display warnings when you are about to make a purchase of Prevx 3.0 that it is becoming a legacy product.

 

That's correct - existing customers will be upgraded to an equivalent set of functionality within WSA for no additional fee. However, if your license expires in the meantime, it might be less expensive to just buy Webroot outright rather than renew P3.

 

So um... any timetable on the upgrade?

 

Of course not.

 

I don't have an update on the time table yet, but frankly, most other vendors don't even offer upgrades for free like this after an acquisition while we have committed to doing so. As I've said in multiple different threads, is not a trivial process. It requires considerations on the legal, business, eCommerce, software development, and customer support sides of the business and is going to happen, but there are many barriers to cross during the process, as evidenced by how much effort it has taken so far.

WSA and P3 are two different products from two different companies. P3 is still being supported and maintained and will be transitioned to WSA in due course once all of the work behind the transition is complete.

It is in our best interest to finish this as soon as possible because it is expensive to still support the existing hardware but we have a LOT of users on P3 and many still puchasing/renewing their subscription and we need to be as cautious/measured as possible with every aspect of it.

 

Thanks for the response.
Unfortunately it is the same ole song and dance we have been getting for months.
People remember how you make them feel Webroot!
Fortunately for myself and other former Prevx users, there are plenty of fish in the sea.

Ciao

 

If it was possible to push it along faster, I would do so. As someone who has almost 7,000 posts on this forum, I would think it's pretty clear how much I care about our Prevx userbase. I hope to have an update soon but I don't have a date yet.

 

You may care but it is very clearly not a webroot priority. Some prevx users are increasingly hacked off by the absence of a plan - how they feel is important

 

PrevxHelp,
I am not upset with you at all. I appreciate all you do/have done here!
Loyalty is a two way street though. Maybe corporate needs to be reminded of that...

 

I don't see a REAL problem
just send a new key for webroot to ALL
current PREVX customers

Problem Solved