New partition error: Operation terminated by user

I've used Disk Directeor in the past to create a new partition on a drive, but for some reason it is not creating the new partition on a brand new Dell Optiplex using a brand new download of Disk Director, even though it seems to go through the motions (rebooting, light blue progress screen, etc). The log shows a warning "Operation terminated by user" even though I didn't do anything.

Any thoughts on potential glitches that would cause Disk Director to not actually execute the partitioning and to erroneously report termination by user?

Steps:
1) "Create Parition" from wizard panel on left of Disk Director
2) Take from “Free Space of the existing partitions” on the C drive.
3) Create as Logical drive, NTFS, assign drive letter (D)

After selecting the above options, everything seems to be as expected in the Disk Director interface. I can see the new partition on the C drive. I select "Finish" and then "Commit".

The computer reboots, goes to the light blue screen showing progress as Disk Director goes through it's operations. Then, about 15 seconds later, Windows boots. But no new partition has been created.

Any thoughts?

thanks!

 

Hello blars62,

Thank you for choosing Acronis Partition and Disk Managing Software.

Please accept our apologies for the delay with the response.

First of all, please download and install the latest build (2117) of Acronis Disk Director Suite 10.0 which is available at the Product Updates section at our web site.

To get access to updates you should create an account then log in and use your serial number to register your software.

If the issue remains with the latest build then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

We can also suggest you to create Acronis Disk Director Bootable CD and perform the desired operation booting from it as a workaround.

Thank you.
--
Kirill Omelchenko