New hard drive - unable to restore images

Hi,

If anyone can help I would be most grateful. My computer failed. The hard disk has been replaced. I run true image 9. have booted with the rescue disk and tried to restore an image (I have them on CD, DVD and an iomega external drive. When TI runs from the rescue disk it does not show my CD & DVD drives so I am unable to select them for restoration. It does show my external hard drive and I am able to select the folder containing an image. unfortunately when I select it the next button remains unavailable and I cannot proceed to the next step.

I have tried reinstalling TI. I insert my registration number and it says I upgraded from an earlier version and I must insert that registration number as well. Unfortunately I do not have that number.

Any help which will get me out of my predicament will be warmly appreciated.

Chris.

 

Did you try going to the Acronis website here and open your account (top right corner), then click on Registered Products. In the right pane of the next window you will be able to login and then your registered products and registration numbers will show up.

 

Thanks dld. this worked, have installed the full version of TI9 and I am most grateful. I can now get at all my images apart from the most recent, which is on my external iomega drive. I can pick the drive to restore from but the next button remains unavailable. Any help would be much appreciated.

Chris.

 

You say you can select the folder containing an image. Does your image have a .tib extension?

 

Hello Chris,

Can you also advise which build of TI 9.0 you have now got installed, the build the bootable rescue CD was created with and the build you used to create your most recent image on the Iomega drive.

Regards

 

Hello Chris Walker,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Please make sure that the bootable CD is created with the latest build (3677) of Acronis True Image 9.0 Home. To get access to updates you should first register your software.

Please also note that you should select the archive you wish to restore as well.

Thank you.
--
Aleksandr Isakov