mywebroot online

Discussion in 'Prevx Releases' started by cooina, Dec 13, 2011.

Thread Status:
Not open for further replies.
  1. cooina

    cooina Registered Member

    Joined:
    Feb 22, 2010
    Posts:
    5
    why when i log into my webroot account online i see that 4pc are currently protected(i have only 3pc), two of them are the same!?
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    11,180
    Location:
    Ontario, Canada
    Please contact WSA support http://www.webrootanywhere.com/support as they should get you sorted!

    TH
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    It's possible that a hardware change has caused one to be identified differently. The support team should be able to find the cause without a problem :)
     
  4. Techfox1976

    Techfox1976 Registered Member

    Joined:
    Jul 22, 2010
    Posts:
    749
    That makes sense. It has to have some UID to determine which PC is which, and so if the same PC sends two different UIDs to the system, it'll show up as two computers. Unless there is some way now for you or support to remove the extra PC (And then it comes down to "Which one is the right one to remove?", it should vanish after some time like the extras on my account did. Unless it's under the Backup and Sync, in which case you can remove it manually.
     
Thread Status:
Not open for further replies.