My Dell doesn't like True Image ver 8

Discussion in 'Acronis True Image Product Line' started by davelexky, Mar 28, 2006.

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  1. davelexky

    davelexky Registered Member

    Aug 16, 2005
    I have a brand new Dell Dimension 9150 but True Image will not boot properly from a disk. My old Dell Optiplex 260 boots fine. What happens is the software loads but my USB keyboard and mouse will not work. The only keys on the keyboard that do work are the arrows. True Image will also not recognize my network nor will it see my USB attached storage. My old Dell uses PS2 connectors for the keyboard and mouse and does not have a problem seeing my network drives or the USB attached storage. Any thoughts as to why the new Dell is having a problem?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello davelexky,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please download and install Acronis True Image 9.0 trial version, create the new bootable rescue media and see whether the problem still persists.

    Please let us know the results.

    Thank you.
    Tatyana Tsyngaeva
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