Module update: error extraction

Discussion in 'ESET NOD32 Antivirus' started by Ekalb, Jul 8, 2012.

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  1. Ekalb

    Ekalb Registered Member

    Joined:
    Jul 1, 2012
    Posts:
    31
    Hi,

    If I look at the log of ESET Antivirus, I see (I translate from French): Module update Error extraction (.

    What can I do to solve this error?
     
    Ekalb, Jul 8, 2012
    #1
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    Which version of ESET NOD32 Antivirus are you running?
    What version of Windows are you running?
    From what log are you getting this error message?
    and what is the exact message in French?
     
    dwomack, Jul 19, 2012
    #2
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    You can try uninstalling EAV using the Uninstall tool and installing it from scratch. Should the problem persist, contact Customer care who will ask for further logs neccessary for troubleshooting the issue.
     
    Marcos, Jul 19, 2012
    #3
  4. Ekalb

    Ekalb Registered Member

    Joined:
    Jul 1, 2012
    Posts:
    31
    I uninstalled with the normal uninstaller and then I reinstalled.

    Everything works properly again.

    Thank you.
     
    Ekalb, Jul 23, 2012
    #4
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