missing ess.msi

Discussion in 'ESET Smart Security' started by sanlucar, Mar 21, 2009.

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  1. sanlucar
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    sanlucar Registered Member

    hi there,

    I have been using eset smart security for awhile now, then I uninstalled it and tried to install the new trial version, but i keep coming up with this error.....A network error occurred while attempting to read from the file c:\windows\installer\ess.msi

    I have searched all my directories and can not find this particular file. I have manually deleted all instances of ESET in my registry, but i always get this error and can not install the new version. I have googled ess.msi, but nothing relevant, can somebody please point me to where to get this particular file?

    thanks
  2. ronjor
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    ronjor Global Moderator

  3. sanlucar
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    sanlucar Registered Member

    Hi Ronjor,

    thanks for the quick reply, but I have tried that install utility already and it did not listed any ESET related entries or files.

    I think the ESET install program is trying to read the ess.msi file and it does not find it. When I went into the c:\windows directory, there is no installer subfolder, could it be is hidden?

    any more suggestions?
  4. ronjor
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    ronjor Global Moderator

    List your operating system please. Is this for a single computer and are you the administrator?
  5. sanlucar
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    sanlucar Registered Member

    windows xp profesional ver 2000 service pack 3, this is my home laptop and i log on as the admin.

    please advise
  6. ronjor
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    ronjor Global Moderator

  7. sanlucar
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    sanlucar Registered Member

    I followed all instructions suggested on the link, still get the same error. Where can I get the ess.msi file?, google can not find anything related to it.

    thanks for helping
  8. ronjor
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    ronjor Global Moderator

    If you have a backup for your original installation, I would use it at this point. Perhaps an ESET moderator can advise you further.
  9. sanlucar
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    sanlucar Registered Member

    thanks for all your help ronjor. I was able to take care of this issue by using a program called Perfect Uninstaller, it cleaned all leftovers by Eset and after that I rebooted the laptop and I was able to install NOD32 antivirus, running fine now.

    thanks again.
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