Memory leak problem

Discussion in 'ESET Smart Security' started by BALTAGY, Jan 21, 2013.

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  1. BALTAGY
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    BALTAGY Registered Member

    i reported this problem in beta and RC versions!!

    when i start windows ekrn take 100MB, after 2 days it's now 180MB!!
  2. Marcos
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    Marcos Eset Staff Account

    This was fixed approximately in Sept 2012. Please generate a dump of ekrn.exe (via the task manager on Windows Vista / Windows 7 / Windows :cool:, compress it, upload it to a safe location and PM me the download link.
  3. SweX
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    SweX Registered Member

    I thought it was fixed a long time ago o_O
    That's normal.
    That's NOT normal.

    I was actually about to update to V6 Final in a few days, but I can't do that until I know that this is fixed to 100%, since I only got 512Mb of RAM leaks like this is not allowed happen on my system. Oh well :(
  4. BALTAGY
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    BALTAGY Registered Member

    uploading it now, thanks for quick reply

    note:
    all other problem that i reported in RC and beta fixed and rally it's working perfect just this problem
  5. Marcos
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    Marcos Eset Staff Account

    A log from SysInspector might also shed some light. I've seen cases where the user had many open connections, each consuming certain amount of memory.
  6. BALTAGY
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    BALTAGY Registered Member


    uploading it too, and this computer is a server for home network and i think it normal to had many connections

    you will see in log and dump file
  7. BALTAGY
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    BALTAGY Registered Member

  8. BALTAGY
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    BALTAGY Registered Member

    Ram now 245MB !!
  9. tommy456
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    tommy456 Registered Member

    Your not the only one seeing this uptime of only 22hrs & i'm seeing ekrn.exe using 145mb it's some how related to internet conectivity, because each time i open a browser FF or IE or even outlook express it fails to completely unload all the memory, and the ekrn.exe slowly accumilates more and more physical memory, it's working memory set keeps expanding
  10. BALTAGY
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    BALTAGY Registered Member

    Marcos: any update?
  11. SweX
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    SweX Registered Member

    I wonder too. Hopefully we can get an update early next week from the Dev teams :)
  12. tommy456
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    tommy456 Registered Member

    Early next which week? one week next month,or year even,this memory leak issue has been ongoing for far too long
  13. BALTAGY
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    BALTAGY Registered Member

    any updates? !!
  14. Marcos
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    Marcos Eset Staff Account

    The developers have analyzed the dump thoroughly and found out that the issue occurs due to the TCP connection being closed normally without the reset signal at the point when the file was not downloaded completely yet. This behavior is very unusual and shouldn't normally occur. The issue will be remedied via an Internet protection module update soon.
  15. BALTAGY
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    BALTAGY Registered Member

    can you tell me when updated released to test it?
  16. SweX
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    SweX Registered Member

    That's great news Marcos :thumb:

    @BALTAGY I can let you know the day I receive it. I'm on Pre-release :)
  17. Marcos
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    Marcos Eset Staff Account

    Hard to tell but it will take at least a few days until the new module is put on pre-release servers.
  18. BALTAGY
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    BALTAGY Registered Member

    thanks, waiting for this update
  19. BALTAGY
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    BALTAGY Registered Member

    any information when the update will be released?

    it's about two weeks now
  20. tommy456
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    tommy456 Registered Member

    Make that 3 weeks now and counting,:doubt:
  21. Marcos
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    Marcos Eset Staff Account

    The fix will be included in the Internet protection module 1052 and newer.
  22. tommy456
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    tommy456 Registered Member

    Don't suppose you have a definate date that this new module will be released ? As it would seem that it perhaps should of already been released by now, but it hasn't Internet protection module: 1051 (20121203)
  23. BALTAGY
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    BALTAGY Registered Member

    how much time we must wait for this update?!!
  24. Marcos
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    Marcos Eset Staff Account

    Internet protection module 1052 containing a workaround for the issue will be put on pre-release update servers soon.
  25. SweX
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    SweX Registered Member

    Great news Marcos :D Even though i'm not personally affected by it :)
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