MediaBuilder has stopped working

When I try to create a bootable media disk, I get an error that MediaBuilder has stopped working. I am currently using TI 10. This is what it says about the error.

Problem signature:
Problem Event Name: APPCRASH
Application Name: MediaBuilder.exe
Application Version: 9.4.0.83
Application Timestamp: 470b3647
Fault Module Name: fox.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000135
Exception Offset: 00009cac
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

 

Have you tried reinstalling or doing a repair install of TI 10?

Are you using the latest build of TI 10 (4,942)?

 

I have tried a repair reinstall and it still shows the same thing.

For me, it says that is is version 10.0.0.4955. So I guess that is build 4955?

 

Hello mikejack12,

Thank you for your interesting in Acronis True Image

Crash dump indicates that the source of the issue is fox.dll file, in most cases reinstalling the application should solve the issue concerning fox.dll. If the issue remains I would recommend you contact Acronis support and submit technical request using this link or contact us via Live Chat describe the issue in details and send crash dump.

Can you please also clarify the exact title of Acronis program you use?

Best regards,
--
Dmitry Nikolaev