"Media Ticket Viewer" Hijacker

I hope someone can please help me. I have run Ad-aware and Spybot search and destroy. These programs did not fix the problem I keep encountering. My browser starts up automatically and asks me to download something about media tickets...I believe the site it directs me to is "ekoote", however I could be mistaken. Below is a copy of the hijack this file run on my system. I thank everyone in advance for any and all help they can provide, and any time spent regarding this matter.

Logfile of HijackThis v1.97.7
Scan saved at 10:11:23 PM, on 7/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\eM\Bay Reader\Shwicon2k.exe
C:\WINDOWS\System32\msnmsgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\Norton AntiVirus\OPScan.exe
C:\Documents and Settings\Tom\My Documents\My Downloads\Programs\HijackThis.exe

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1629.0\en-us\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [showicon2k] C:\Program Files\\eM\Bay Reader\Shwicon2k.exe
O4 - HKLM\..\Run: [msn] msnmsgr.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Microsoft Update Machine] taskmngrs.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 3.8\THGuard.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [msn] msnmsgr.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] taskmngrs.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [Microsoft Update Machine] taskmngrs.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.microsoft.com/downl...-a3de-373c3e5552fc/msSecAdv.cab?1089163333609
O16 - DPF: {D06A22B4-6087-4D3D-B7AF-82B113E9ABD4} (CPostLaunch Object) - http://www2.verizon.net/update/msnwebinstall/includes/vzWebIns.CAB

 

Well, for starters you certainly have some malware; check, and have Hijack This fix the following items:

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O4 - HKLM\..\Run: [msn] msnmsgr.exe
O4 - HKLM\..\Run: [Microsoft Update Machine] taskmngrs.exe

O4 - HKLM\..\RunServices: [msn] msnmsgr.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] taskmngrs.exe

O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [Microsoft Update Machine] taskmngrs.exe

Restart your computer, and delete the C:\WINDOWS\System32\msnmsgr.exe file:

http://uk.trendmicro-europe.com/enterprise/security_info/ve_detail.php?Vname=WORM_RBOT.QA

The file could possibly have the "Hidden" attribute. Here's how to show hidden and operating system files

Tell us how that goes.

Cheers,

 

Thank you for your help. I think the problem may be fixed...dare I speak too soon. I have restarted the computer and have yet to have a problem. The only thing I couldn't find after restarting was the msnmsgr.exe file in the System 32 folder. I included hidden files in my search, but no luck. Thank you again for taking the time to help me with this problem.

Sincerely
T Grace

 

The msnmsgr.exe file is listed among your Running Processes, so unless you removed it it will still be there.

Do you have hidden files set to show??