Malware Cleanup

Discussion in 'Prevx Releases' started by Paul_E, Nov 30, 2011.

Thread Status:
Not open for further replies.
  1. Paul_E

    Paul_E Registered Member

    Joined:
    Aug 27, 2007
    Posts:
    52
    Location:
    Dollar
    I am confused, during an online chat with Webroot regarding WSE, I asked for confirmation that the free cleanup by a Prevx/Webroot agent if it is by-passed by malware is still part of the deal, only to be told no it isn't. I have just found my old login details to Wilders so I am asking the same question here, is it included or not?

    Paul
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Yes it is. If you run into any problem and for whatever reason tech support isn't answering, PM me and I'll personally help you. Fixing a cleanup problem with a remote session will let us improve the product to prevent ever having to do a remote session for that issue again so it's in both the user's and our best interest :)

    In the meantime, could you PM me your email address if you used one during the chat? I'd like to locate the conversation if possible.

    Thanks!
     
  3. Rilla927

    Rilla927 Registered Member

    Joined:
    May 12, 2005
    Posts:
    1,742
    Good to hear. You guys are doing a stellar job:thumb:
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.