Mail deliver fail

Hi,
I bought the MSN monitor Pro five account licence, and we want to upgrade to unlimit account licence.
However, we can't send the mail to your mail account, please check and get back to us ASAP.
The error message shows below:

I'm not going to try again; the message live in queue too long time.
<synge@colasoft.com>, remote server said: (Connect) connect remote host
failed (67.15.229.157 : 25)

Please kindly help us to solve this problem.
Thank you

Best regards,

Jim

 

We are so sorry Jim, we were ona holiday schedule from Dec 30 to Jan 1. I will solve this problem tomorrow morning. Sorry for this late reply.

BTW, Happy new year to you!

Regards,

Kevin Zhou

 

Dear Kevin

Thank you for your help.

Best Regards,

Jim

 

Hi Jim,

You are welcome. Your satisfaction is our persuit Now I'm going to get some sleep

 

Dear Kevin,

This is Rachel and i am the one who bought the Colasoft MSN Monitor Pro software. Sorry about borther your vacation in the new year. I reall need to slove this problem. Please transfer my mail to the right person and replay to me as soon as you can.
Thank you for all your understanding and your time.
Email Address : <removed>

Rachel Chen

 

Hello Rachel,

Thank you for choosing our product. I've already forwarded your message to our support department. However, the ISP has not got our network ready (our company has just moved to a new location). So you may probably have to wait for another day We are so sorry for this incovenience. Thank you for your understanding.

Regards,

Kevin

 

Dear Kevin,

Thank you for your support and reply.
Please let me know when everything is ready.
If you need to contact with me, please feel free email to me.
Once again, thank you for all you time and help.
Phone No. : <removed>

Best regards,

Rachel

 

Hi Rachel,

I'm so sorry for any inconvenience. I have sent details about upgrade the license to your mailbox just now. Please check it. Thank you!

If there is any further questions, please feel free to post here or contact me directly.

Best regards!

Synge

 

Hi Kevin,
The mail deliver fail again.
I need to ask something about typo.
Please refer my mail to Synge, thank you.

Dear Synge,

This is rachel, and the mail deliver fail agin.
I have a question regarding our company information.
If i need to change, could i change it by myself?
Thank you for all your help.

Best regards,

Rachel

 

Hi Rachel,

There is something wrong with our mail server, my colleague is debugging it now. I'm so sorry for any inconvenience.

Please send the detailed info about your company to me via PM. Thank you!

Best regards!

Synge