macrium reflect - no compression with win 8.1

I updated macrium reflect to version 5.2 6551 and now I can get no compression when I create an image with win 8.1. The program worked fine on the previous version. I can not download the previous version because it automatically updates to the new one when I try to download it.

Has anyone else experienced this problem? I have tried to uninstall and re-install but did not help. I can't report it to Macrium because they won't correspond with anyone using the free version.

 

Hi Jima,

This isn't a problem we are aware of - please submit a support ticket with details.
We always want to receive bug reports, from Free or Full licenses users!

 

I have sent a support ticket referencing Saul Macrium.

If I get resolution I will post here. Thank you

 

Jima, FYI...

Using the Pro version of your app created a MEDIUM compressed file size as expected using W8.1upd1x64.

 

Good to know, thanks for posting that.

Can't imagine what happened, Was really surprised to see that. I uninstalled and re-installed several times, and reformatted the jump drive. Still waiting for a response from the ticket I sent.

There was one anomaly - I tried to put 2 images on the 32 gig jump drive at high compression. They should have fit, because if I remember right, at high compression they were about 11 gig. But when it notified me that there was not enough space (because of no compression of course) I deleted the previous image that already existed on the jump drive and pressed continue, this is when I ended up with the image that was not compressed. I don't know if this is in any way connected with the problem.

 

jima, is your jump drive formatted as NTFS or FAT32?
maybe NTFS will be better.

 

NTFS - I have made several successful images and restores with it before the latest update