Lost Serial #.. Help!

No, it shouldn't be this difficult. However, it was recommended yesterday that you contact Tech Support, which is were you are being pointed now. Sorry if the posts yesterday weren't clear enough. And sorry that the PM route didn't work out to expedite things.

The forums are often good for getting help on issues faster than Tech Support can provide them, but for this particular type of problem, Acronis has to get involved -- they have to issue you a serial number as if you just bought the product.

Good luck.

 

Another crazy email...

Private email removed. See the TOS - Ron

I've done everything, now I'm disgusted... This company is shameful...

Jim

 

I did do that yesterday too!

 

You got that in resposne to filing a request from this page?

http://www.acronis.com/homecomputing/company/contacts/request/?t=2

 

In that case, I'd stop asking for help from Acronis and starting demanding a refund; your receipt is adequate evidence of the purchase. If you can't get a refund, contact the Attorney General's Office in your state -- you can probably find it on the web with a form you can fill out to file a complaint about mistreatment or suspected fraud. At some point, incompetence becomes negligience.

 

If your images are no longer available to search for perhaps a registry serial # or locate the file that would contain the serial information. Then i guess you will have to wait till they help you.....I always check the registry first.....under hklm or hkcu

this is all i can offer for help...

 

I sincerely thank you for understanding...

How can I even ask for a refund when all I get is canned emails and whatnot?

Jim

 

Finally I was able to PM

 

Yes, that way, they don't pay toomuch of a penalty for failing to provide support. Also, negligience cannot be waived no matter how much stuff one prints on a box. Also, laws vary from state to state but they also tend to impose strictures on vendor responsibility and what the vendor can exclude form warranty, time limits, etc. -- which is why it's can be worth a few minutes of time to check the AG's website -- most of the that info can be found there, or easily tracked down. The worst of this is that, if the folks reading the emails jsut read them, a lot of the "confusion" and frustration wouldn't exist. They actually sent me a "glad your problem is solved" message when the message said palinly that "I cannot perform a restore with ATI 11." Hasrdly a problem solved due to an email that was hardly read.

Acronis just needs to get its act together. There are always some problems and some complaints, but since ATI 11, things seem to have steam-rolled into a Laurel and Hardy movie -- but with fewer laughs.

 

I totally agree... and think I'll be looking for something else the next time, which may very likely be very soon if they don't hurry up and help me out. Too bad, I am not very far from their corporate offices. I may go pay them a visit and tell them face to face they are a bunch of F--- ups...

Jim

 

I got a reply from some dork today saying that since they can't find my registration online they can't help me. He totally ignored my email and the attached copy of the sales reciept. If I don't hear anything tommorow I will go find something else. Acronis is getting more and more bloated every year anyway and the incremental backups are overhype anyway.

 

They sent me two emails this morning. One actually told me to go through OfficeMax and see if OfficeMax could give me an registration code WTF?

The second email was an apology email and they sent me a new registration code! Too bad I had to wait and jump through hurdles but I have to see if the code works now and I'll be busy for a while LOL..
Jim

Thanks to everyone who helped me sincerely and heartfeltfully...

Jim

 

Hello all,

Straight Shooter, let me explain. You've purchased the software not from Acronis directly but from reseller. This company should provide you with sales receipt, product itself and the serial number. Please note that Acronis can't track your purchase and have no information about your serial number because it was not purchased via our Online Store. In most cases if you're experiencing issues with box, serial number etc you should contact the shop where you've purchased the software (this statement is also true for refunds - Acronis is not able to refund product purchased at third party store).

I'm glad that the issue was solved and that you was provided with the new serial number.

Thank you.

--
Michael Levchenko