List of all possible reasons that ATI fails to successfully complete a schedule

I have been having ATI (#2337) not following a backup schedule, and I am trying to figure out why. I am trying to list all the possibilities and eliminate them.

Here are a few:

*. Windows is not running: False.
*. Incorrect admin login password: False.
*. Acronis scheduler service is not running: Not sure.
*. Time warp (e.g. NTP update): Possible.
*. Backup destination not present: False.
*. Backup destination is full: False.
*. Wrong archive password: False.
...
Please think of more possibilities.

 

The scheduler will fail - if the system has gone into standby or harddrives have powered down.

Scheduler will not run invoke TI if the user is not logged on.

Colin

 

Do you mean schedule will not run without the admin logging in first?

 

No the scheduler will load at startup as it is a service, however it won't invoke TI for a scheduled event if no one is logged on.

I'm not sure what happens if a user account is logged on and not an ADMIN one.


Colin

 

Hello paultwang,

Thank you for choosing Acronis Disk Backup Software.

Could you please do the following?

- Download and run schedmgr.exe application;

- Issue the following commands:

service stop
service uninstall

- Close schedmgr;

- Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.

- Run schedmgr application once again;

- Issue the following commands:

service install
service start

- Close schedmgr;

If the problem still persists then please do the following:

- Open the command prompt (Start -> Run -> cmd);

- Run the following command in the folder the schedmgr.exe file was saved to:

schedmgr get report > schedreport.txt

- Collect schedreport.txt;

- Run Acronis Schedule Manager program (schedmgr.exe) once more;

- Issue the following command:

set logflags support

- Schedule backup creation once again;

- Wait until the scheduled backup will fail;

- Collect the log file schedul2.log that is placed in the \Program Files\Common
Files\Acronis\Schedule2 folder;

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Tatyana Tsyngaeva

The post was updated by the request of paultwang

 

The zip file does not contain the appropriate files to replace.

 

Hello paultwang,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the inconvenience. The link was corrected.

Thank you.
--
Tatyana Tsyngaeva

 

Still have problem - same problem. Submitted logs to support.

Some seemingly irrelevant facts:

• I have two nearly identical external hard drives (same model) that I use to store backup images. I swap them approximately every month.
• I have tried to completely delete a backup task, and recreate it from scratch.
• I have NTP time synchronization request approximately every 20 minutes.