kernel32.dll

hi there is a problem with this computer. it's a little slow. sometimes CPU usage is 100% and the process which causes this is svchost.exe - network service. i'm going through the modules loaded by the process (svchost.exe). the first one i'm not 100% sure about is kernel32.dll - C:\WINDOWS\system32\kernel32.dll
what should i do? thanks

 

Kernel32.dll is the 32-bit dynamic link library of the operating system kernel. Kernel32.dll handles memory management, input/output operations, and interrupts. When Windows boots up, Kernel32.dll is loaded into a protected memory space.

 

Hi Helen321, why don't you try running through the comprehensive steps found in General Cleaning.

If these steps do not resolve your situation, you will need to download and run “Hijack This” found here and post your log at one of the forums found at A-SAP. The two bigger forums for HijackThis log processing, (meaning they process more log threads each day than most others) are: SpywareInfo.com and CastleCops.com. Be sure to read their posting policy in the links at their log review forum sections prior to posting.

The steps mentioned in General Cleaning use software that ought to be part of your security, as an absolute minimum.

Once your system is clean, you may want to take a look here for further discussion on security and how to make your system that much stronger and here for more.

This is what works really well for me, very simple to use and maintain.

Hope this helps...

Let us know how you go.

Cheers

 

it was me that asked the question in the first post when i was at a friend's. if you do a search for it it should be on your HD, with company name MS. i dont think there's anything wrong with it now.

 

hi, Blackspear. i think we probably will go through your list. it's been really difficult trying to get to the bottom of what's wrong with the computer, because we'll turn the computer on for 30/60 mins and try and find out what the problem might be, then when it looks like we might have found something it's quite late and i get kicked out so when i leave i'll start a malware scanner, and when i ask if anything was found, the answer is always yes. i just don't think they are deleting the infections properly just closing the scanner, thinking it will have been taken care of by the scanner.

 

That info posted just now was wrong, oops.

 

General Cleaning runs everything in Safe Mode, we are finding better results doing it this way, as well there are some pretty powerful tools used. Failing this if AFTER running General Cleaning you still are seeing issues, then run a Hijack This Log and send it to one of the specialist forums.

Let us know how you go...

Cheers

 

don't worry about it. i made the same mistake when i first went to look it up

thanks Blackspear. i'll run a scan, or two, in safe mode when i go around there next.