Keep getting invalid username and/or password

Discussion in 'ESET NOD32 Antivirus' started by Vranek, Sep 2, 2011.

Thread Status:
Not open for further replies.
  1. Vranek

    Vranek Registered Member

    Joined:
    Mar 2, 2009
    Posts:
    15
    Hello!
    Recently I've noticed above mentioned error on our company server. We have installed Nod32 Business edition 4.2.71.2 with mirror enabled. The license has been renewed 2 weeks ago and it's valid ( as stated in the program ), but when it comes to updating, it starts updating and on some 50% i get that invalid usn/pass error. What is interesting, when i delete all the files in mirror, it updates normally without any problem. I tried reinstalling but it's not helping, and i can't really restart the server so often since it's our domain controller and also all the internet traffic goes trough it.
    Any help would be appreciated.
     
    Vranek, Sep 2, 2011
    #1
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    Do you have an EAV or ESS Business edition license key installed in ERA?
     
    Marcos, Sep 2, 2011
    #2
  3. Vranek

    Vranek Registered Member

    Joined:
    Mar 2, 2009
    Posts:
    15
    We do not have ERA installed just EAV with mirror enabled on the server, and yes license key has been replaced also after renewal.
    EDIT..
    Thanks I will contact customer care.
     
    Vranek, Sep 2, 2011
    #3
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    I'd suggest contacting customer care and providing them with your EAV configuration (in xml) as well as the license key used for a check.
     
    Marcos, Sep 2, 2011
    #4
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...