Kaspersky Anti Virus Problem

i am experiencing a odd error in my anti-virus and i have no idea what this is related to.also how do i kill this off it's been showing up on my main C Drive and i am wondering how can i kill this off.also another problem that is really bugging me is that when i update it daily it doesn't show the regular size of it and it shows 50MB in the file size for updates and the normal for it is 2 or 3MB

11:41:55.046, 0x00000c00, ERROR, VxSipManager:ropExpiredIncomingSubscriptions am_insubscription_notify(sip:x-R5fLYRBTRSfyJnSQt8-Kg==@bhr.vivox.com) failed with error -1.
11:54:37.046, 0x00000c00, ERROR, VxSipManager:ropExpiredIncomingSubscriptions am_insubscription_notify(sip:x2zTebV67Qx-0qm6BznkENg==@bhr.vivox.com) failed with error -1.

 

Seems strange. No issue here. Better post it on the official kaspersky support forum:
http://forum.kaspersky.com/index.php?showforum=4

 

i'll be honest but i posted it on their forum about a week or 2 ago and i did not get any response from them.

 

Thats too bad, I always found Kaspersky Forum to be the best place to get your answers.

Their support service is really poor. Most of their customer service reprentatives are not native English speakers. Hence it took me nearly a week to make them understand, my problem and crash.

Since you are seeing problems with updating, the only advice I can think of is:
* Scan with other Anti-Malware software to see if some rogue is blocking kaspersky update.
* Try killing/disabling background processes and services one by one, to see if Kaspersky now works.
* Uninstal and re-install, if all fails.

Also you can try to get help via PM from Baz_kasp. He is a volunteer mod at Kaspersky Forum.

 

Try this; I have had alot of success using housecall when I've had issues similar to this:

http://housecall.trendmicro.com/