XP home SP3 SSM 18.104.22.1685 Kerio 2.1.5 NOD32 3.0.672 installed just few days ago after uninstalling NOD 2.7. Ever since that NOD v3 installation I cannot get into SSM via its icon because it falls into a "ssm encountered a problem, send us error report". It's not sending. When I close it all up SSM icon goes away. It also goes away from ProcessExplorer. Sometimes when I restart SSM and the icon returns to the system tray, the icon vanishes and so does the process. No it's not a hidden icon. It's supposed to be there. Under NOD 2.7 SSM icon did not vanish. Is there a known conflict by any chance? I really need to get into SSM. How? There is a somewhat related thread http://www.wilderssecurity.com/showthread.php?t=190393&highlight=ssm but I'm not sure what it's telling me. That thread seems to be trying to protect Eset GUI.