Invalid file size

I am encountering error-code 15 "Invalid file size" each time I tried to create an image of my drive. I've tried un-installing/re-installing TI 8.0 Trial, however to no avail. The machine is running WinME.

By the way, I'm doing a full backup and I do not have any existing image files yet.

Any suggestion to get rid of the problem would be very much appreciated.

 

Hello --

Please contact Acronis Support directly at support@acronis.com or if you wish to keep it through this forum, I'll need an Acronis report in order to proeceed with the investigation.

Could you please download Acronis Report utility available at http://www.acronis.com/files/support/AcronisReport.exe and run it, create a report and send it to me? This would provide me with information on the hard disk partition structure.

Thank you.

 

Had the same problem when creating an Image
from: drive1 - partition1 (C)
to: drive2 - partition4 (J)

Neither of the 2 partitions had any errors (like "invalid filesizes").

Turned out it was one of the other partitions that had files with invalid filesizes.

Solution: I did an error-check (MyComputer C-drive Properties Tools Error-checking ===> check all drives)

(Indicating what partition failed in this regard would be a help - but on the other hand: checking your partitions for errors isn't too hard or a bad thing to do..)

 

Unfortunately the next day I had to repeat the process again:
1 - (Incremental) Imagecopy failed due to "invalid filesize"
2 - Errorcheck all drives (no errors found!)
3 - (Incremental) Imagecopy worked

Very odd.

 

have you had any further insight into this invalid file size problem?
it's been around for a long time according to all the posts i've read.
thanks,
neil(i've got the same problem when i try an incremental backup)

 

Hello na222,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

We are really sorry for the inconveniences.

Please create Acronis Report (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the instructions) and send it to support@acronis.com along with the link to this thread. We will certainly help you with the solution.

Thank you.
--
Ilya Toytman