Internet Explorer Question

Discussion in 'other software & services' started by hayc59, Sep 7, 2003.

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  1. hayc59

    hayc59 Guest

    can anyone give me a clue why this is happening sometimes??
    thank you
     

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    hayc59, Sep 7, 2003
    #1
  2. LowWaterMark

    LowWaterMark Administrator

    Joined:
    Aug 10, 2002
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    Location:
    New England
    Short of trying to Google search the specifics of the stack dump, which might find something if it's a common problem, you really need to see if you can isolate the cause...

    In this case what this means is to see if these IE crashes are being caused by either a conflict with some other running program or a browser hijack. You can start with the usual HijackThis thing...

    Perhaps some new hijack is tying something into IE that is causing a crash. On the other hand, perhaps this is related to a conflict with other resident applications. An anti-virus, firewall, other active protective program (download and hijack preventers, BHOs, ATs, etc.) So another method to narrow this down would be to retest IE after disabling, one at a time, these other tools to see if the problem goes away with one specific tool or protection disabled. (Of course, caution should be used with what you disable and what action you take with IE.)

    Finally, did you install, patch or upgrade anything recently? It may just be as simple as removing whatever it was.
     
    LowWaterMark, Sep 7, 2003
    #2
  3. hayc59

    hayc59 Guest

     
    hayc59, Sep 7, 2003
    #3
  4. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
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    Posts:
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    Location:
    Netherlands
    Hi hayc59,

    Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.2020search.com/search/9884/search.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: (no name) - {CE7C3CF0-4B15-11D1-ABED-709549C10000} - C:\PROGRAM FILES\URLBLAZE\UBMON.DLL
    O3 - Toolbar: (no name) - BackBitmap - (no file)
    O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -
    O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} (LiveUpdate Crescendo) - http://activex.liveupdate.com/controls/cres.cab
    O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} -
    O16 - DPF: {B1AC334E-F814-4884-937D-07EBBA652ED2} (AllControls.AllControl) -
    O16 - DPF: {FC3A74E5-F281-4F10-AE1E-733078684F3C} (Downloader Class) - http://www.2020search.com/toolbar/2020Search.cab

    Then reboot. Keep us posted if that solved it.

    Regards,

    Pieter
     
    Pieter_Arntz, Sep 8, 2003
    #4
  5. Rickster

    Rickster Guest

    Hey Pieter...thought this might present a small learning experience for me while you're helping Hayc59. When I was looking over his Hijack Log, I first wondered if R1, R0 & 014 were like three big dudes trying to get through a small doorway at the same time, getting stuck. Was my stupid guess close to the reason for those fixes? Sorry for asking, but rationale behind some log adjustments would be fascinating to hear too. Please disregard if this is inappropriate here. Best Regards, Rick
     
    Rickster, Sep 8, 2003
    #5
  6. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
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    Location:
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    Hi Rickster,

    No problem.

    I advised him to remove the 2020 Search Page because that is shopnav related:
    http://www.doxdesk.com/parasite/ShopNav.html
    same for the corresponding O16 entry that put it there.
    The R0 entry is an orphaned entry (nothing behind = )
    The URLBlaze BHO is listed as an X here: http://www.spywareinfoforum.com/bhos/
    The O3 toolbar says (no file) so is useless
    The O14 resets the StartPage URL to comcast, where the user should be free to determine that himself.

    I am well aware that it would be better to explain why certain advise is given, but there are days that I analyze over 50 logs and it would take at least five times as long to get through them, if I had to explain every decision.
    But I will try never to refuse to do so, when asked for it. :)

    If you are interested in this matter, here is a good place to start: http://www.spywareinfoforum.com/~merijn/htlogtutorial.html

    Regards,

    Pieter
     
    Pieter_Arntz, Sep 8, 2003
    #6
  7. Rickster

    Rickster Guest

    Thanks Pieter, I knew it was cumbersome for those very reasons, but gracious of you to oblige. That tutorial will be a great leaning tool. My logic doesn't serve me well in technoland (quite apparent) so tons to learn.

    But Hey, nowadays I know the difference between a host file and a hostess, if someone checks their NAT's WAN they really don't have to wash their hands afterward and when I say the word IP outloud, my family quite throwing me a towel and pointing at the bathroom.

    Thanx, Rick
     
    Rickster, Sep 8, 2003
    #7
  8. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
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    Posts:
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    Location:
    Netherlands
    ROFL

    Hand me that towel. :D
     
    Pieter_Arntz, Sep 8, 2003
    #8
  9. hayc59

    hayc59 Guest

    Pieter_Arntz, will try your suggestion and
    let you now...thank you :D
     
    hayc59, Sep 8, 2003
    #9
  10. Phant0m

    Phant0m Registered Member

    Joined:
    Jun 7, 2003
    Posts:
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    Location:
    Canada
    File Corruption of Internet Explorer executable or something associated with it is also a high possibility… If this doesn’t work I would try Uninstalling IE/OE/WMP… completely, run Scandisk and Defragmenter and afterwards Install IE back…
     
    Phant0m, Sep 8, 2003
    #10
  11. hayc59

    hayc59 Guest

    so far so good thanks for all the help!
    but with all Micro-crap soft ware, time will tell
    :D :D ;)
     
    hayc59, Sep 8, 2003
    #11
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