Internet Explorer Error Reporting Problem

Discussion in 'adware, spyware & hijack cleaning' started by cavebat, Jun 8, 2004.

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  1. cavebat

    cavebat Registered Member

    Joined:
    Jun 8, 2004
    Posts:
    4
    Firstly, I greatly appreciate what you guys are contributing to everyone in this informative forum. Thanks.

    My Internet Explorer 6.0 has kept popping up the Error Reporting screen and reverting the browser back to my homepage since 2 days ago, making surfing a fustrating experience.

    I read many of the postings and advice here and have gone on to do the followings:

    1. I downloaded the Spybot Search & Destroy, and scanned and fixed the problems (in red).

    2. I downloaded the HijackThis and scanned my system. The log is attached below.

    May I enquire if I'm safely rid of the Error Reporting probelm now? Kindly advise and I thank you very much in advance.

    Logfile of HijackThis v1.97.7
    Scan saved at 11:41:38 AM, on 6/9/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
    C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
    C:\WINDOWS\SYSTEM\ATI2CWXX.EXE
    C:\WINDOWS\SYSTEM\DAEMON.EXE
    C:\WINDOWS\SYSTEM\IBMBAYSN.EXE
    C:\WINDOWS\SYSTEM\IBMBAY2M.EXE
    C:\CFGSAFE\AUTOCHK.EXE
    C:\WINDOWS\SYSTEM\PRPCUI.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\PROGRAM FILES\NIKON\NKVIEW\EVLSTNR.EXE
    C:\WINDOWS\SYSTEM\DLA\TFSWCTRL.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
    C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\WINDOWS\PLAXO\1.5.2.32\INSTALLSTUB.EXE
    C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\DISTILLR\ACROTRAY.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\MY DOCUMENTS\MY DOWNLOADS\HIJACK\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.stoneedge.biz/alvin.html
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=proxy.singnet.com.sg:8080;gopher=proxy.singnet.com.sg:8080;http=proxy.singnet.com.sg:8080
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\PROGRAM FILES\CANON\EASY-WEBPRINT\TOOLBAND.DLL
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [ATIPOLAB] ati2evxx.exe
    O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
    O4 - HKLM\..\Run: [Ati2cwxx] Ati2cwxx.exe
    O4 - HKLM\..\Run: [TrackPointSrv] daemon.exe
    O4 - HKLM\..\Run: [IBMUltraBayHotSwapSound] c:\windows\SYSTEM\IBMBAYSN.EXE
    O4 - HKLM\..\Run: [IBMUltraBayHotSwapCPLLoader] c:\windows\SYSTEM\IBMBAY2M.EXE
    O4 - HKLM\..\Run: [ConfigSafe] C:\CFGSAFE\AUTOCHK.EXE
    O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [EVENTLISTENER] C:\Program Files\Nikon\NkView\EvLstnr.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
    O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
    O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
    O4 - HKCU\..\Run: [PlaxoUpdate] C:\WINDOWS\Plaxo\1.5.2.32\InstallStub.exe -a
    O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: ICQ Pro (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2002082001/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {22D6F312-B0F6-11D0-94AB-0080C74C7E95} (Windows Media Player) - http://activex.microsoft.com/activex/controls/mplayer/en/nsmp2inf.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37624.3845486111
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://cs5.chat.sc5.yahoo.com/v43/yacscom.cab
    O16 - DPF: Yahoo! Chat - http://cs5.chat.sc5.yahoo.com/c381/chat.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe

    Cavebat
     
    cavebat, Jun 8, 2004
    #1
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,491
    Location:
    Netherlands
    Hi cavebat,

    I don't see any apparent problems in your log.
    If you get another error from IE could you post the details please?
    Maybe that will put us on track.

    Regards,

    Pieter
     
    Pieter_Arntz, Jun 9, 2004
    #2
  3. cavebat

    cavebat Registered Member

    Joined:
    Jun 8, 2004
    Posts:
    4
    Thanks for viewing my log.

    I just typed in www.yahoo.com and half way through the page loading up, IE popped up a screen

    "Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

    If you were in the middle of something, the information you were working on might be lost.

    Restart MS IE

    Please tell Microsoft about this problem.

    We have created an error report....."

    Then there are 2 choices of whether to "Send Error Report" or "Don't Send".

    I clicked "Send" a few times already. Clicking either buttons reverts the browser back to my homepage.

    I encountered the same problem at Adware website so couldn't download Adware. Luckily, it wasn't the same experience at Spybot's.

    What do you think hit my system?

    Thanks in advance.
     
    cavebat, Jun 9, 2004
    #3
  4. cavebat

    cavebat Registered Member

    Joined:
    Jun 8, 2004
    Posts:
    4
    As a follow up to the above submission, I ran HijackThis again and this is the log:

    Logfile of HijackThis v1.97.7
    Scan saved at 9:33:37 AM, on 6/10/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
    C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
    C:\WINDOWS\SYSTEM\ATI2CWXX.EXE
    C:\WINDOWS\SYSTEM\DAEMON.EXE
    C:\WINDOWS\SYSTEM\IBMBAYSN.EXE
    C:\WINDOWS\SYSTEM\IBMBAY2M.EXE
    C:\CFGSAFE\AUTOCHK.EXE
    C:\WINDOWS\SYSTEM\PRPCUI.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\PROGRAM FILES\NIKON\NKVIEW\EVLSTNR.EXE
    C:\WINDOWS\SYSTEM\DLA\TFSWCTRL.EXE
    C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\WINDOWS\PLAXO\1.5.2.32\INSTALLSTUB.EXE
    C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\DISTILLR\ACROTRAY.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
    C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\MY DOCUMENTS\MY DOWNLOADS\HIJACK\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.stoneedge.biz/alvin.html
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=proxy.singnet.com.sg:8080;gopher=proxy.singnet.com.sg:8080;http=proxy.singnet.com.sg:8080
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\PROGRAM FILES\CANON\EASY-WEBPRINT\TOOLBAND.DLL
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [ATIPOLAB] ati2evxx.exe
    O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
    O4 - HKLM\..\Run: [Ati2cwxx] Ati2cwxx.exe
    O4 - HKLM\..\Run: [TrackPointSrv] daemon.exe
    O4 - HKLM\..\Run: [IBMUltraBayHotSwapSound] c:\windows\SYSTEM\IBMBAYSN.EXE
    O4 - HKLM\..\Run: [IBMUltraBayHotSwapCPLLoader] c:\windows\SYSTEM\IBMBAY2M.EXE
    O4 - HKLM\..\Run: [ConfigSafe] C:\CFGSAFE\AUTOCHK.EXE
    O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [EVENTLISTENER] C:\Program Files\Nikon\NkView\EvLstnr.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
    O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\MCAFEE.COM\SHARED\MCAPPINS.EXE /v=3 /cleanup
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
    O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
    O4 - HKCU\..\Run: [PlaxoUpdate] C:\WINDOWS\Plaxo\1.5.2.32\InstallStub.exe -a
    O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: ICQ Pro (HKLM)
    O9 - Extra 'Tools' menuitem: ICQ (HKLM)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/148119a2571ca3/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {22D6F312-B0F6-11D0-94AB-0080C74C7E95} (Windows Media Player) - http://activex.microsoft.com/activex/controls/mplayer/en/nsmp2inf.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37624.3845486111
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://cs5.chat.sc5.yahoo.com/v43/yacscom.cab
    O16 - DPF: Yahoo! Chat - http://cs5.chat.sc5.yahoo.com/c381/chat.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe

    Cheers.
     
    cavebat, Jun 9, 2004
    #4
  5. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,491
    Location:
    Netherlands
    In the same screen there should also be a More Details link.

    Post what it syas when you click that one.

    Regards,

    Pieter
     
    Pieter_Arntz, Jun 10, 2004
    #5
  6. cavebat

    cavebat Registered Member

    Joined:
    Jun 8, 2004
    Posts:
    4
    Hi Pieter

    The details are as follows:

    Error Signature:
    AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: msvcrt.dll
    ModVer: 6.1.8293.0 Offset: 000154a7

    Appreciate your help so much. Thanks.
     
    cavebat, Jun 30, 2004
    #6
  7. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,491
    Location:
    Netherlands
    msvcrt.dll could be corrupted. Extract that file from the windows 98 CD
    Extracting Files From the Windows CD .cab Files

    You may have to register the file by clicking:
    Start > Run > type or copy&paste regsvr32.exe msvcrt.dll > OK

    Regards,

    Pieter
     
    Pieter_Arntz, Jul 1, 2004
    #7
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