Internet Browser Virus, Norton's cannot delete or quarentine

Pleas help, I'm getting a bit desperate .

I have a virus on my computer that nortons anti-virus will neither delete nor quarentine. It hacked my IE browser to C:WINNT\Secure.html and I can't change it back to anything else.

I downloaded and ran Hijackthis, and I'm posting a log of the results. Is there anyone who could advize me on what files need deleting or otherwise how to rid the virus?

Log:

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\program files\support.com\client\bin\tgcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\reg32.exe
C:\Program Files\Common Files\slmss\slmss.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\PROGRA~1\NORTON~1\navw32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Inez Pacheco\Desktop\New Folder\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://hhqxmw.t.muxa.cc/s.php?aid=35 (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://hhqxmw.t.muxa.cc/s.php?aid=35 (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://hhqxmw.t.muxa.cc/s.php?aid=35 (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://hhqxmw.t.muxa.cc/s.php?aid=35 (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://hhqxmw.t.muxa.cc/s.php?aid=35 (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dl...r=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.seekseek.com/quicksearch.asp...sion_id=18
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Boston University
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/keyword/%s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = http://hhqxmw.t.muxa.cc/h.php?aid=35 (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.apple.com/quicktime/buy/
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Inez Pacheco\Application Data\Mozilla\Profiles\default\bynj4uxi.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5074851C-F67A-488E-A9C9-C244573F4068} - C:\WINDOWS\ieasst.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [sys] regedit -s sys.reg
O4 - HKLM\..\Run: [Reg32] C:\WINDOWS\reg32.exe
O4 - HKLM\..\Run: [slmss] C:\Program Files\Common Files\slmss\slmss.exe
O4 - HKLM\..\Run: [Mwsvm] C:\WINDOWS\mwsvm.exe
O4 - HKLM\..\Run: [fash] C:\WINDOWS\fash.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\RunOnce: [SRUUninstall] "C:\WINDOWS\System32\msiexec.exe" /x {CACE0C9D-9EF7-4F3B-9C64-88FBA245BA9C} /qn REBOOT=ReallySuppress
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.bu.edu
O16 - DPF: {13197ACE-6851-45C3-A7FF-C281324D5489} - http://www.2nd-thought.com/files/install011.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.c...pi_416.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc...wflash.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{96383FB0-4109-42F4-BA1A-899BF4A3A801}: NameServer = 151.203.0.84 151.203.0.85

 

Hi Thorndike,

Welcome to Wilder's!!!!!

First download Ad-Aware and double-click to install.
Then follow the following steps:

1.) Start Ad-Aware by double-clicking on its desktop icon.
2.) Update Ad-aware by using its Globe icon.
3.) After updating, close all IE windows, then close and restart Ad-aware.
4.) Be sure the following items are checked under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Scanning Engine:
"Unload recognized processes during scanning".
5.) Be sure the following items are checked under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Cleaning Engine:
"Automatically mark all objects in result list".
"Automatically try to unregister objects prior to deletion".
"XP/2000: Allow unloading explorer to unload shell extensions prior deletion" <-- Check only if you have Windows XP or 2000.
"Let Windows remove files in use after reboot".
6.) Press "Scan Now".
7.) Check option "Use Custom scanning options".
8.) Check option "Activate In-Depth Scan".
9.) Press "Select drives\folders to scan".
10.) Select the active partition which is usually C:
11.) Press "Next" to let Ad-aware scan your drives...
12.) If it finds "bad" files and registry keys, press "Next" again.
13.) All items should be checked. if not right-click in that pane and choose "select all".
14.) Press "next".
15.) When it asks to remove all checked items, Press "OK".
16.) You may now exit out of Ad-Aware and reboot your system. Then go to the next section for SpyBot S&D.

Now download Spybot S&D and install by double-clicking on the downloaded file.
Then follow the following steps:

1.) Run Spybot S&D from desktop icon or Start menu.
2.) Press "Search for updates" button to get list of updates available.
3.) Press "Download updates" button.
4.) Close all IE windows, then close and restart Spybot S&D.
5.) Press "Check for problems" button.
6.) Have SpyBot remove all it marks in red by pressing "Fix selected problems".
7.) You may now exit out of Ad-Aware and reboot your system. Then go to the next section for CWShredder.

Please download the latest copy of CWShredder and run by double-clicking the icon of the file you just downloaded.
Click FIX and follow the instructions given.

Now reboot your system and post a new HJT log.

Regards,
Kent

 

did all that, here's the new log, and thanks!


Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\program files\support.com\client\bin\tgcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Inez Pacheco\Desktop\New Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Boston University
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.apple.com/quicktime/buy/
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Inez Pacheco\Application Data\Mozilla\Profiles\default\bynj4uxi.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [fash] C:\WINDOWS\fash.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.bu.edu
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{96383FB0-4109-42F4-BA1A-899BF4A3A801}: NameServer = 151.203.0.84 151.203.0.85

 

Hi Thorndike,

Welcome to Wilders.

Download McAfee AVERT Stinger and run. If necessary, click the Add or Browse button to add additional drives/directories to scan. By default the C: drive will be scanned. Click the Scan Now button to begin scanning the specified drives/directories.

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O4 - HKLM\..\Run: [fash] C:\WINDOWS\fash.exe

There also may be hidden files. See HERE for how to show hidden files.

Then reboot into safe mode and delete:

C:\WINDOWS\secure.html
C:\WINDOWS\fash.exe

To clean out your System Restore, do the following:

Turn OFF System Restore.
1. On the Desktop, right-click My Computer.
2. Click Properties.
3. Click the System Restore tab.
4. Check the box beside "Turn off System Restore".
5. Click Apply, and then click OK.
6. Restart the computer. (You must restart your computer to clear the old Restore Points)

To Turn System Restore back ON.
1. Follow the above Steps 1 to 3
2. UNcheck the box beside "Turn off System Restore".
3. Click Apply, and then click OK.
4. Restart your computer.
5. Then CREATE a new restore point.

Then post a new HJT log.

Regards,
Kent