Installer problems

I renewed my NOD 32 and have a tax invoice. Had trouble updating my new details - copy and paste. Contacted ESET Australia, I was advised to download a fresh copy of ESET NOD32. This did not work. I removed all ESET/NOD from the control panel and started again. NO LUCK . Emailed ESET - no response (I have waited at least 2 weeks).

When I try to install this window comes up

Installer Information
Could not write value name to key/software\ESET\ESETSecurity\CurrentVersion\Sheduler\1. Verify that you have sufficient access to that key, or contact your support personnel

CANCEL RETRY IGNORE

Then the action rolls back

Thankyou for your advice

 

Shame , big shame !!!

Try to use this utility:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

When finished , additionally download and install this:
http://support.microsoft.com/kb/290301
Start it from the Start menu -> Programs
Check for ESET leftovers in the list of the program and remove them , if necessary .

At the end , attemp 1 more reinstallation of NOD32

 

Hello Queensland,

I have sent you a PM requesting some information and a case number if you were provided one.

Thank you,
Richard

 

Sorry Rmuffler.

Your PM was blocked. Did not recieve. Can you pls send again.

Queensland

 

I have resent the Private Message.

Thank you,
Richard