Installation problems with SuSE 9.1 and Acronis Linux Version

Discussion in 'Acronis True Image Product Line' started by silver2k, Jul 13, 2006.

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  1. silver2k

    silver2k Registered Member

    Jul 13, 2006
    Hi Folks, i have a problem with the installation of the Acronis Linux Server Version on a SuSE 9.1 system with the kernel 2.6.4-52.

    On the installation progress he says me that i musst build the snapapi modules in my kernel. OK...

    So now i have executed this command:

    dkms build -m snapapi26 -v 0.7.2 --kernelsourcedir /usr/src/linux

    A symbolic link in /usr/src from linux to linux-2.6.4-52 is already there...

    After that command i get this error message:

    make oldconfig Bad exit status 2
    make prepare-all Bad exit status 2
    Error bad return status for module build on kernel 2.6.4-52

    This is from the make.log
    make[2] * * * [check-meta] Error 1
    make[1] * * * [silentoldconfig] Error 2
    make: * * * [/include/linux/autoconf.h] Error 2

    Thanks for your help.

    With best wishes
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Kai,

    Thank you for your interest in Acronis True Image

    Please note that you have a rather outdated build of Acronis True Image 9.1 Server For Linux, so in order to fix this issue you are to update your product. The latest build of the program, which is available on our web site at To get access to updates you should register your software first at Please disable any download managers, Internet download/connection boosters, etc. before the download.

    After you updated the product please refer /usr/lib/Acronis/TrueImageServer/HOWTO.INSTALL file for installation instructions.

    If you will not manage with it yourself, please download the Linux System Report utility available from and send it to with the detailed information of your actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    To create a report the user needs to do the following:

    1. Unpack the archive: # tar xvf sysinfo.tar
    2. Make the script executable: # chmod +x sysinfo
    3. Run the executable: # ./sysinfo

    Thank you.
    Fedor Kurbatov
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