Hi Everyone, I was a long-time ESET user. About 6 months ago, I took a friend's recommendation that AVG was just as good as ESET and free. Well, you know what happened. I have a nasty virus. Essentially, when you are browsing online, clicking on links does not take you to where you want to go. Instead, you are taken to random websites and phishing sites. I will be redirected to McAffee/Norton sites asking me for a credit card to download the software. The sites are identical except for the "https://" in the address. Long story short, I cannot install NOD32 v5. I uninstalled AVG using the uninstall Start Menu option, and have also deleted all associated registry files. Upon examining the registry, I noticed a McAffee folder that I can't explain. I've never used that software. I deleted that folder as well. I went thru both the Root files and Local Users, deleting anything related to AVG, McAffee, and ESET (from numerous unsuccessful installs). I've restarted, and also deleted all .temp files. I cannot install this software no matter what I try. I've tried installing via direct download (online mode) as well as offline mode. Install goes fine until about 95% and the software says it is rolling back, and that it could not be installed due to a serious error. No error codes or anything. Can anyone help? I emailed ESET support (which has always been great). They will not help me since I am not currently a paying customer. I had a license with ESET for over 3 years. I am trying to download the 30-day trial to see if it can even remove this virus. If it does, of course I will pay for the license - lesson learned. Can anyone help? Has anyone run into this? What do I need to do to get the software to install correctly? I'm at my wits end and am desperately asking for any help before I resort to a full system reformat. Thank You! Any help GREATLY appreciated!