Infected files found but not cleaned

Here are the 14 files it didn't remove from one:
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\2O291XVL\upgrade[1].cab » CAB » upgrade.exe » NSIS » onestep.dll - a variant of Win32/Adware.OneStep application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\2O291XVL\upgrade[1].cab » CAB » upgrade.exe » NSIS » osopt.exe - a variant of Win32/Adware.OneStep.B application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\2O291XVL\upgrade[2].cab » CAB » upgrade.exe » NSIS » onestep.dll - a variant of Win32/Adware.OneStep application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\2O291XVL\upgrade[2].cab » CAB » upgrade.exe » NSIS » osopt.exe - a variant of Win32/Adware.OneStep.B application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\DVD74QWQ\upgrade[1].cab » CAB » upgrade.exe » NSIS » onestep.dll - a variant of Win32/Adware.OneStep application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\DVD74QWQ\upgrade[1].cab » CAB » upgrade.exe » NSIS » osopt.exe - a variant of Win32/Adware.OneStep.B application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\DVD74QWQ\upgrade[2].cab » CAB » upgrade.exe » NSIS » onestep.dll - a variant of Win32/Adware.OneStep application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\DVD74QWQ\upgrade[2].cab » CAB » upgrade.exe » NSIS » osopt.exe - a variant of Win32/Adware.OneStep.B application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\FU7VCWVA\upgrade[1].cab » CAB » upgrade.exe » NSIS » onestep.dll - a variant of Win32/Adware.OneStep application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\FU7VCWVA\upgrade[1].cab » CAB » upgrade.exe » NSIS » osopt.exe - a variant of Win32/Adware.OneStep.B application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\O50BINA3\upgrade[1].cab » CAB » upgrade.exe » NSIS » onestep.dll - a variant of Win32/Adware.OneStep application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\O50BINA3\upgrade[1].cab » CAB » upgrade.exe » NSIS » osopt.exe - a variant of Win32/Adware.OneStep.B application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\O50BINA3\upgrade[2].cab » CAB » upgrade.exe » NSIS » onestep.dll - a variant of Win32/Adware.OneStep application
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\O50BINA3\upgrade[2].cab » CAB » upgrade.exe » NSIS » osopt.exe - a variant of Win32/Adware.OneStep.B application

Here are the culprits from the Infected 9, Cleaned 7 computer:

C:\Documents and Settings\xxxxx\Application Data\Sun\Java\Deployment\cache\6.0\48\26e14b0-16bc6836 » ZIP » myf/y/LoaderX.class - a variant of Java/TrojanDownloader.Agent.NAC trojan
C:\Documents and Settings\xxxxx\Application Data\Sun\Java\Deployment\cache\6.0\48\26e14b0-16bc6836 » ZIP » myf/y/NbablaF.class - a variant of Java/TrojanDownloader.Agent.NAD trojan

No mention in the logs why it didn't clean these files. Is there something I'm missing?

 

Make sure that the cleaning mode is set to strict. In this mode, whole archives containing also some clean files will be cleaned (ie. quarantined). On the contrary, the standard cleaning mode prompts the user for an action if an archive contains both clean and infected files which means no action would be performed when the cleaning is run via ERA.

 

Thanks, that makes sense.