Incorrect username/password error

Hi,

Since I installed the 2.5 version ( then using beta login and password, but I now switched to my own username/password ) I often receive error message when NOD tries to update automatically. This error says incorrect username/password... I have to manually copy and past my password in the NOD config then it works .... It's a legal username/password bought directly from ESET's web site ...

 

Further to what Ron was saying, see post number 61 and 62 here for screenshots of where to place your UN and PW.

Cheers

 

The first thing is as BlackSpear and Ronjor suggested, make sure it's entered into the correct place.

Secondly, and it sounds simple, but check very carefully the username/password - many NOD32 passwords have zeros, which can look like capital 'o' characters - if in doubt, copy and paste the username/password into my "speller" - which will reveal the underlying characters beyond any doubt:

http://www.nod32usa.com/nod32-support/spell.php?i_up=Username:Password

I built the script after noticing a large number of username/password issues we were finding where just a single character was off... usually a 1/i/l being mistaken, or a zero/O/o confusion.

With both the place and username/password being correct, at least we'll find out if there is a username/password issue on the update server end... that would be the only problem left - but if you managed to download the software using those usernames/passwords, it's unlikely to be the problem.

hth

Greg